Clear jams from the Tray 4/5/6 input areas
A 13.XX.YY error message appears on the control-panel display to indicate that a jam has occurred in
the Tray 4/5/6 input areas. To clear the jam, follow the instructions on the onscreen dialog box or follow
the steps below.
NOTE For a complete list of jam error messages, see Table 6-2 Control-panel messages
on page 397.
To clear jams in optional trays, follow the instructions on the onscreen dialog box or follow the steps
below. The following control-panel messages alert you to jams in optional trays:
1. Open the right-side access door. If the jam is in Tray 5 or Tray 6, also open the lower-right access
door. If the jammed page is visible, gently pull it out of the device.
2. If you were not able to clear the jam by using the doors, slide the tray out of the device, and remove
any damaged paper from the tray.
470 Chapter 6 Troubleshooting ENWW
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