Solve fax problems
The following documents contain information about Fax operation and troubleshooting. Go to
www.hp.com/go/mfpfaxaccessory.com to download these documents.
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Fax User Guide
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Send Fax Driver User Guide
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Supplemental Fax Information
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Fax Support Guide (available through the Channel Support Network [CSN])
Solve sending problems
Faxes quit during sending.
Cause
Solution
The fax machine to which you are sending might be
malfunctioning.
Send the fax to another fax machine.
Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
The device fax is receiving faxes but is not sending them.
Cause
Solution
If the device is on a PBX system, the PBX system might be
generating a dial tone that the fax cannot detect.
Disable the detect dial tone setting. See the fax guide for
information about changing the setting.
There might be a poor telephone connection. Resend the fax later.
The fax machine to which you are sending might be
malfunctioning.
Send the fax to another fax machine.
Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
Outgoing fax calls keep dialing.
Cause
Solution
The fax automatically redials a fax number if either the Redial
on Busy feature or the Redial on No Answer feature is enabled.
Disable the Redial on Busy and Redial on No Answer features.
See the fax guide for information about changing the settings.
ENWW Solve fax problems 519
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