Problem Sample Cause Solution
The front of the page is dirty.
The photosensitive drum is
dirty.
Replace the print cartridge.
The fuser roller or pressure
roller is dirty.
Execute a cleaning page to clean the
contaminate off the fuser. If the dirt
does not come off, replace the fuser.
NOTE: Cleaning the fuser with HP
tough paper provides better results
than with plain paper. You might need
to execute the cleaning process
several times to remove all
contaminates on the fuser.
Repetitive horizontal lines
Damaged or dirty roller. See repetitive image defect ruler.
Clean the indicated roller. If the
contaminate does not come off,
replace appropriate roller or
assembly.
Pages have flecks of toner
Dirty paper path. Execute a cleaning page to clean the
contaminate off the fuser. The
cleaning page may need to be run
several time to clean the fuser. Do not
replace the fuser.
NOTE: Cleaning the fuser with HP
tough paper provides better results
than with plain paper. You might need
to execute the cleaning process
several times to remove all
contaminates on the fuser. A fuser
cleaning kit (CC468-67919) is
available.
Pages have one or more skewed
color planes (can appear on the
right or left side of the page)
Print cartridge incorrectly
installed or damaged.
Remove, and then reinstall the print
cartridge associated with the defect.
522 Chapter 3 Solve problems ENWW
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