Solve performance problems
Problem Cause Solution
Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning. To check the product, print a Configuration
page.
All of the print cartridges might be very
low on toner.
Replace the toner cartridges if a Supplies
very low message is displayed.
Pages print very slowly. Heavier paper types can slow the print job. Print on a different type of paper. Proper
fusing may require a slower print speed to
ensure the best print quality.
Complex pages can print slowly. Simplify the page.
Pages did not print. The product might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product. Clear the jam.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both
ends and reconnect it.
●
Try printing a job that has printed in
the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port. If
you have an external hard drive or network
switchbox that is connected to the same
port as the product, the other device might
be interfering. To connect and use the
product, you must disconnect the other
device or you must use two USB ports on
the computer.
524 Chapter 3 Solve problems ENWW
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