Subscriber's choice ........................................................................................................................ 24
Embedded SATA RAID feature .................................................................................................................. 24
Configuring the SATA RAID feature .................................................................................................. 24
Enabling the SATA RAID feature in RBSU .......................................................................................... 25
Creating a RAID volume ................................................................................................................. 25
Installing the embedded SATA RAID driver ................................................................................................. 25
Required hardware ........................................................................................................................ 25
USB diskette and CD-ROM drives .................................................................................................... 26
Installing the Embedded SATA RAID driver with a USB diskette drive .................................................... 26
Installing the Embedded SATA RAID driver using Virtual Floppy ........................................................... 27
Installing an operating system ................................................................................................................... 27
Installing a supported Microsoft® Windows® OS .............................................................................. 27
Installing a supported Linux OS ....................................................................................................... 27
Troubleshooting .......................................................................................................................... 28
Pre-diagnostic steps ................................................................................................................................. 28
Important safety information ............................................................................................................ 28
Symptom information ..................................................................................................................... 30
Preparing the server for diagnosis .................................................................................................... 31
Common problem resolution ........................................................................................................... 32
Troubleshooting flowcharts ....................................................................................................................... 34
Start diagnosis flowchart ................................................................................................................ 34
General diagnosis flowchart ........................................................................................................... 35
Power-on problems flowchart .......................................................................................................... 37
POST problems flowchart ............................................................................................................... 39
OS boot problems flowchart ........................................................................................................... 41
Server fault indications flowchart ..................................................................................................... 42
Hardware problems ................................................................................................................................. 44
Power problems ............................................................................................................................ 45
General hardware problems ........................................................................................................... 46
Internal system problems ................................................................................................................. 48
System open circuits and short circuits .............................................................................................. 55
External device problems ................................................................................................................ 55
Mouse and keyboard problems ....................................................................................................... 56
Network controller problems ........................................................................................................... 57
Software problems .................................................................................................................................. 58
Operating system problems ............................................................................................................ 58
Operating system updates .............................................................................................................. 59
Restoring to a backed-up version ..................................................................................................... 59
When to reconfigure or reload software ........................................................................................... 60
Linux operating systems .................................................................................................................. 60
Application software problems ........................................................................................................ 60
Firmware maintenance ............................................................................................................................. 61
Types of ROM ............................................................................................................................... 61
ROMPaq utility diskette or USB drive key
.......................................................................................... 62
Current firmware versions ............................................................................................................... 62
Updating firmware ........................................................................................................................ 62
Drivers ......................................................................................................................................... 63
Contacting HP ........................................................................................................................................ 63
Contacting HP technical support or an authorized reseller ................................................................... 63
Server information you need ........................................................................................................... 64
Operating system information you need ........................................................................................... 64
Battery ....................................................................................................................................... 67
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