HP MicroServer

Troubleshooting 63
2.
Determine the latest firmware version available.
3. If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware.
For more information, see the operating system documentation.
4. Update the firmware to the current version supported for the hardware configuration.
5. Verify the firmware update by checking the firmware version.
6. If a TPM is installed and enabled on the server, enable BitLocker™ after the firmware update is
complete. For more information, see the operating system documentation.
Drivers
HP drivers and utilities can be found on the HP website (http://www.hp.com). For the latest drivers and
information on supported operating systems, refer to the HP website (http://www.hp.com/support
).
IMPORTANT: Always perform a backup before installing or updating device drivers.
Contacting HP
Contacting HP technical support or an authorized reseller (on page 63)
Server information you need (on page 64)
Operating system information you need (on page 64)
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT: Collect the appropriate server information ("Server information you need" on
page 64) and operating system information ("Operating system information you need" on
page 64) before contacting HP for support.
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps
).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).