• Take steps to improve the scan quality
◦ Use high-quality originals.
◦ Load the original correctly. If the original is loaded incorrectly in the scanner, it
might skew, which causes unclear images. For more information, see
Load an
original in the scanner.
◦ Adjust the software settings according to how you plan to use the scanned
page.
◦ Use or make a carrier sheet to protect the originals.
◦ For better scan quality, avoid using the printer under direct sunlight or intense
light.
• Check the scanner
The scanner might need cleaning. To clean the scanner, use the cleaning cloth
provided with the printer and see the information provided with the cloth.
Scan defects are apparent
• Blank pages
Make sure that the original document is loaded correctly. For more information, see
Load an original in the scanner
• Too light or dark
◦ Try adjusting the settings. Be sure to use the correct resolution and color
settings.
◦ The original image might be very light or dark or might be printed on colored
paper.
• Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are
correct.
• Size is reduced
The HP software settings might be set to reduce the scanned image. See the HP
software Help for more information about changing the settings.
Troubleshoot installation issues
If the following topics do not help, see HP support for more information.
•
Hardware installation suggestions
•
Software installation suggestions
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no errors on the control panel.
Troubleshoot installation issues 85
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