Mac OS
▲ Delete and re-add the printer in Print & Fax or Print & Scan (Mac OS).
Check the Bluetooth settings
• Check the Bluetooth settings. For more information, see Set up the printer for
Bluetooth communication
• To configure Bluetooth settings or monitor printer status (such as ink levels) using
Toolbox (Windows), you must connect the printer to the computer with a USB
cable.
Check the Bluetooth signal
Wireless communication can be interrupted or unavailable if there is signal
interference, distance or signal strength problems, or if the printer is not ready .
• Make sure the printer is within range of the Bluetooth sending device. Bluetooth
printing allows wireless printing up to 10 meters (30 feet).
• If a document doesn't print, there could be signal interruption. If a message
appears on the computer explaining that there is a signal problem, cancel the print
job and then resend it from the computer.
Understand the printer information pages
The printer information pages contain detailed printer information, including firmware
version number, serial number, service ID, print cartridge information, default page
settings, and printer media settings.
NOTE: The printer must not be processing any print jobs while you print the
configuration and diagnostic pages.
If you need to call HP, it is useful to print diagnostic and configuration pages before
calling.
Print printer information pages
You can print the following printer information pages from the control panel on the
printer, without being connected to the printer.
To print a print quality page
On the printer control panel, touch Setup, touch Reports, and then touch Print
Quality Diagnostic Report.
Use the report to view current print cartridge health, and to troubleshoot printer
problems.
To print a status page
On the printer control panel, touch Setup, touch Reports, and then touch Print Status
Report.
Use the status page to view default page settings and printer media settings.
Understand the printer information pages 87
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