To change the product's status, complete the following steps.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.
3. If the product is Offline, right-click the product, and click Use Printer Online.
4. Try using the product again.
Printer Paused
The product is currently paused. While paused, new jobs are added to the queue but are not
printed.
To change the product's status, complete the following steps.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.
3. If the product is Paused, right-click the product, and click Resume Printing.
4. Try using the product again.
Document failed to print
The product could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see
Solve printing problems.
General printer error
There was a problem with the product.
Usually, you can resolve such problems by completing the following steps:
1.
Press the
(Power) button to turn off the product.
2. Unplug the power cord, and then plug in the power cord again.
3.
Press the
(Power) button to turn on the product.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see
HP support.
Align cartridge
The product prompts you to align ink cartridges every time you install or replace an ink cartridge.
You can also align the ink cartridges at any time from the product’s control panel or by using the
HP software installed with the product. Aligning the ink cartridges ensures high-quality output.
NOTE: When you remove and reinstall the same ink cartridge, the product remembers the
alignment values for that ink cartridge and does not prompt you to align the ink cartridge.
If the alignment process fails, make sure you have loaded unused, plain white paper into the input
tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the
alignment will fail.
If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge.
Contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and
then click Contact HP for information on calling for technical support.
Align cartridge 217
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