If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Check for paper debris in the front of the printer. Remove any debris you
find.
CAUTION: Trying to clear a paper jam from the front of the printer can damage
the print mechanism. Always access and clear paper jams through the rear access
panel.
Cause: Paper debris may be present, but not detected by the sensor.
Solution 6: Service the printer
Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your printer needs servicing.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Poor black text
•
The printer prints slowly
•
Printhead maintenance
Chapter 8
98 Solve a problem
To Next Page
