Recommended materials and equipment....................................................................................................................................................30
Cleaning your computer........................................................................................................................................................................................................ 31
Enabling HP Easy Clean (select products only)......................................................................................................................................... 31
Removing dirt and debris from your computer..........................................................................................................................................31
Cleaning your computer with a disinfectant............................................................................................................................................... 32
Caring for wood veneer (select products only) ........................................................................................................................................33
Packaging and transporting guidelines.....................................................................................................................................................................33
Accessing support information ......................................................................................................................................................................................34
5 Removal and replacement procedures for Customer Self-Repair parts ...............................................................................................36
Component replacement procedures .......................................................................................................................................................................36
Preparation for disassembly..................................................................................................................................................................................36
Bottom cover .....................................................................................................................................................................................................................36
Using a SIM card (select products only)..........................................................................................................................................................37
Determining the correct SIM card size for your computer...................................................................................................38
Inserting a SIM card in an external slot...............................................................................................................................................38
Memory modules............................................................................................................................................................................................................38
WLAN module....................................................................................................................................................................................................................40
WWAN module................................................................................................................................................................................................................... 41
Solid-state drive............................................................................................................................................................................................................... 43
6 Removal and replacement procedures for authorized service provider parts..................................................................................47
Component replacement procedures ........................................................................................................................................................................47
Battery.....................................................................................................................................................................................................................................47
Speakers............................................................................................................................................................................................................................... 49
Fingerprint reader board...........................................................................................................................................................................................50
Fan.............................................................................................................................................................................................................................................. 51
I/O board................................................................................................................................................................................................................................ 52
SSD board............................................................................................................................................................................................................................ 53
WWAN board......................................................................................................................................................................................................................54
Touchpad ..............................................................................................................................................................................................................................55
Heat sink ...............................................................................................................................................................................................................................56
System board .....................................................................................................................................................................................................................57
Display assembly............................................................................................................................................................................................................60
Top cover with keyboard.............................................................................................................................................................................................67
7 Backing up, restoring, and recovering...............................................................................................................................................................................69
Backing up information and creating recovery media...................................................................................................................................69
Using Windows tools for backing up.................................................................................................................................................................69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................69
Restoring and recovering your system......................................................................................................................................................................69
Creating a system restore .......................................................................................................................................................................................70
Restoring and recovery methods ........................................................................................................................................................................70
Recovering using HP Recovery media.............................................................................................................................................................70
Changing the computer boot order ....................................................................................................................................................................71
Using HP Sure Recover (select products only)............................................................................................................................................71
8 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................72
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