The process of burning a disc does not begin, or it stops before
completion
● Be sure that all other programs are closed.
● Turn off Suspend mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
Contacting customer support
If the information provided in this guide does not address your questions, you can contact HP
Customer Support at:
http://www.hp.com/go/contactHP
NOTE: For worldwide product support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Here you can:
●
Chat online with an HP technician.
NOTE: When technical support chat is not available in a particular language, it is available in
English.
●
E-mail HP Customer Support.
●
Find HP Customer Support worldwide telephone numbers.
●
Locate an HP service center.
90 Appendix A Troubleshooting and support
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