Packaging and transporting guidelines .............................................................................................................. 31
5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Preparation for disassembly ............................................................................................................. 32
Battery Safe mode ............................................................................................................................ 32
Bottom cover ..................................................................................................................................... 33
Battery ............................................................................................................................................... 34
Memory modules ............................................................................................................................... 35
WLAN/Bluetooth combo card ............................................................................................................ 37
M.2 solid-state drive ......................................................................................................................... 39
Hard drive .......................................................................................................................................... 40
Speaker assembly ............................................................................................................................. 42
Fan ..................................................................................................................................................... 43
Heat sink ............................................................................................................................................ 44
USB board .......................................................................................................................................... 46
Battery connector board ................................................................................................................... 48
Touchpad assembly ........................................................................................................................... 49
Fingerprint sensor assembly ............................................................................................................ 50
Card reader board .............................................................................................................................. 51
RTC battery ........................................................................................................................................ 53
System board .................................................................................................................................... 54
Display assembly ............................................................................................................................... 57
Power connector cable ...................................................................................................................... 66
Keyboard/top cover ........................................................................................................................... 67
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 68
Using Computer Setup ......................................................................................................................................... 68
Starting Computer Setup .................................................................................................................. 68
Navigating and selecting in Computer Setup ................................................................................... 68
Restoring factory settings in Computer Setup ................................................................................. 68
Updating the BIOS ............................................................................................................................. 69
Determining the BIOS version ......................................................................................... 69
Downloading a BIOS update ........................................................................................... 69
Changing the boot order using the f9 prompt .................................................................................. 70
TPM BIOS settings (select products only) ........................................................................................................... 70
Using HP Sure Start (select products only) ......................................................................................................... 71
7 Using HP PC Hardware Diagnostics ................................................................................................................ 72
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 72
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