HP ProDesk 490 G2 User Manual

Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps
stop after fifth iteration but LEDs continue flashing.)
Cause Solution
Graphics card (some models) is not seated properly or is bad, or
system board is bad.
For systems with a graphics card:
1. Reseat the graphics card. Power on the system.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated graphics, replace the system board.
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps
stop after fifth iteration but LEDs continue flashing.)
Cause Solution
Bad option card. 1. Check each option card by removing the cards one at time (if
multiple cards), then power on the system to see if fault
goes away.
2. Once bad card is identified, remove and replace bad option
card.
3. Replace the system board.
Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These guidelines
do not discuss the process of debugging the network cabling.
Table 7-2 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause Solution
S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup.
Select Power > Hardware Power Management > S5 Maximum
Power Savings.
S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select
Advanced > Device Options > S5 Wake on LAN.
Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows 7:
1. Select Start > Control Panel > Network and Sharing Center.
2. Under Tasks, select Manage network connections.
3. Click Local Area Connection.
4. Click the Properties button.
5. Click the Configure button.
6. Click the Power Management tab, then select Allow this
device to wake the computer.
To enable Wake-on-LAN in Windows 8:
104 Chapter 7 Troubleshooting without diagnostics

HP ProDesk 490 G2 Specifications

General

Tcase	72 °C
Bus type	DMI2
Stepping	C0
Processor cache	3 MB
Processor cores	2
System bus rate	5 GT/s
Processor family	Intel® Core™ i3
Processor series	Intel Core i3-4100 Desktop series
Processor socket	LGA 1150 (Socket H3)
Processor threads	4
Processor codename	Haswell
Number of QPI links	0
Processor frequency	3.7 GHz
Processor cache type	L3
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor operating modes	32-bit, 64-bit
ECC supported by processor	Yes
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	54 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM, DDR3L-SDRAM
Memory voltage supported by processor	1.5 V
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
On-board graphics card ID	41
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4400
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.3
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1150 MHz
Number of displays supported (on-board graphics)	3
Memory slots	4x DIMM
Internal memory	4 GB
Memory channels	Dual-channel
Memory clock speed	1600 MHz
Internal memory type	DDR3-SDRAM
Memory layout (slots x size)	1 x 4 GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD±RW
Total storage capacity	500 GB
Intel segment tagging	Enterprise, Small Business
Operating system installed	FreeDOS
Operating system architecture	64-bit
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Chassis type	Micro Tower
Product color	Black
Country of origin	China
Placement supported	Vertical
Product type	PC
Motherboard chipset	Intel® H97
Power supply	180 W
Power supply input voltage	100 - 240 V
Power supply input frequency	50 - 60 Hz
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	10 - 90 %
Sustainability certificates	ENERGY STAR
Scalability	1S
Processor code	SR1PL
Processor ARK ID	77490
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2013C
Intel Secure Key Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	358.8 mm
Width	165 mm
Height	355 mm
Weight	6500 g