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HP ProDesk 490 G2

HP ProDesk 490 G2
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Maintenance and Service Guide
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Table of Contents

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HP ProDesk 490 G2 Specifications

General IconGeneral
Tcase72 °C
Bus typeDMI2
SteppingC0
Processor cache3 MB
Processor cores2
System bus rate5 GT/s
Processor familyIntel® Core™ i3
Processor seriesIntel Core i3-4100 Desktop series
Processor socketLGA 1150 (Socket H3)
Processor threads4
Processor codenameHaswell
Number of QPI links0
Processor frequency3.7 GHz
Processor cache typeL3
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor operating modes32-bit, 64-bit
ECC supported by processorYes
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)54 W
Number of processors installed1
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3-SDRAM, DDR3L-SDRAM
Memory voltage supported by processor1.5 V
Memory clock speeds supported by processor1333, 1600 MHz
Memory bandwidth supported by processor (max)25.6 GB/s
Maximum internal memory supported by processor32 GB
On-board graphics card ID41
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics 4400
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory1.74 GB
On-board graphics card OpenGL version4.3
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version11.1
On-board graphics card dynamic frequency (max)1150 MHz
Number of displays supported (on-board graphics)3
Memory slots4x DIMM
Internal memory4 GB
Memory channelsDual-channel
Memory clock speed1600 MHz
Internal memory typeDDR3-SDRAM
Memory layout (slots x size)1 x 4 GB
HDD speed7200 RPM
HDD interfaceSATA
Storage mediaHDD
Optical drive typeDVD±RW
Total storage capacity500 GB
Intel segment taggingEnterprise, Small Business
Operating system installedFreeDOS
Operating system architecture64-bit
Wi-FiNo
Cabling technology10/100/1000Base-T(X)
Ethernet LAN data rates10, 100, 1000 Mbit/s
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Chassis typeMicro Tower
Product colorBlack
Country of originChina
Placement supportedVertical
Product typePC
Motherboard chipsetIntel® H97
Power supply180 W
Power supply input voltage100 - 240 V
Power supply input frequency50 - 60 Hz
Operating temperature (T-T)10 - 35 °C
Operating relative humidity (H-H)10 - 90 %
Sustainability certificatesENERGY STAR
Scalability1S
Processor codeSR1PL
Processor ARK ID77490
Processor package size37.5 x 37.5 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Thermal solution specificationPCG 2013C
Intel Secure Key Technology version1.00
Intel Stable Image Platform Program (SIPP) version0.00
Weight and Dimensions IconWeight and Dimensions
Depth358.8 mm
Width165 mm
Height355 mm
Weight6500 g

Summary

Product Features

Standard Configuration Features

Overview of the standard hardware and software features available on the computer model.

Activating and Customizing the Software

Activating and Customizing Software in Windows 7

Steps for activating the operating system and customizing software settings for Windows 7.

Activating and Customizing Software in Windows 8

Steps for activating the operating system and customizing software settings for Windows 8.

Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge (ESD) Information

Explanation of electrostatic discharge and its potential to damage electronic components.

Preventing Electrostatic Damage to Equipment

Precautions and methods to prevent damage from static electricity during handling.

Removal and Replacement Procedures: Microtower

Memory

Information on memory modules, installation, and configuration for optimal performance.

Drives

Procedures for installing and removing hard drives and optical drives.

Computer Setup (F10) Utility

Computer Setup-Security Options

Security features including setup passwords, device security, and USB security settings.

Troubleshooting Without Diagnostics

Solving General Problems

Common causes and solutions for general computer operational issues.

Solving Hard Drive Problems

Troubleshooting steps for hard drive errors, disk transactions, and recognition issues.

Solving Display Problems

Troubleshooting steps for blank screens, blurry video, and image display issues.

Solving Keyboard and Mouse Problems

Solutions for issues with keyboard commands, typing, and mouse responsiveness.

Solving Software Problems

Solutions for common software issues like application errors and system startup failures.

Solving Network Problems

Troubleshooting steps for network connectivity, driver detection, and status light issues.

Solving Memory Problems

Solutions for issues related to memory installation, errors, and insufficient memory.

Solving Processor Problems

Troubleshooting steps for processor overheating, seating, and compatibility issues.

POST Error Messages

POST Numeric Codes and Text Messages

List of POST errors with numeric codes, descriptions, and recommended actions.

Interpreting POST Diagnostic LEDs and Audible Codes

Guide to understanding front panel LED and audible codes for POST diagnostics.

Password Security and Resetting CMOS

Resetting the Password Jumper

Procedure for clearing passwords by resetting the CMOS using a jumper.

Clearing and Resetting the CMOS

Instructions for resetting CMOS values to factory defaults.

HP PC Hardware Diagnostics

System Backup and Recovery

Backup, Restore, and Recovery for Windows 8.18

Guides for safeguarding information and returning Windows 8.1/8 to a working state.

Backup, Restore, and Recovery for Windows 7

Guides for safeguarding information and returning Windows 7 to a working state.

System Recovery

Procedures for completely erasing and reinstalling the operating system.

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