HP ProDesk 490 G2 User Manual

Control panel message Description Recommended action
2. If the error persists and system BIOS has
been recently updated, restore previous
system BIOS version. Otherwise, update
the ME firmware version.
3. If the error still persists, replace the
system board.
2230-General error during MEBx execution Error occurred during MEBx execution which
fails into the “General” grouping. Status
information displayed along with the error
provides further clarity into the failure. MEBx
handles transference of information between
the system BIOS and ME firmware.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version and ME firmware version.
3. If the error still persists, replace the
system board.
2231-ME error during MEBx execution Error occurred during MEBx execution which
fails into “ME” grouping.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version and ME firmware version.
3. If the error still persists, replace the
system board.
2232-AMT error during MEBx execution Error occurred during MEBx execution which
fails into “AMT” grouping.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version and ME firmware version.
3. If the error still persists, replace the
system board.
2233-HECI error during MEBx execution Error occurred during MEBx execution which
fails into “MEI or HECI” grouping.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version and ME firmware version.
3. If the error still persists, replace the
system board.
2239-ME image lock failure Special system configurations with reduced ME
firmware image require BIOS control of ME
firmware upgrading. A failure has occurred
after the ME firmware update process in which
the BIOS could not relock the ME firmware
region.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version and ME firmware version.
3. If the error still persists, replace the
system board.
2240-ME image unlock failure Special system configurations with reduced ME
firmware image require BIOS control of ME
firmware upgrading. A failure has occurred
prior to the ME firmware update process in
which the BIOS could not unlock the ME
firmware region.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version and ME firmware version.
3. If the error still persists, replace the
system board.
Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer
Setup.
Network Server Mode Active and No Keyboard
Attached
Keyboard failure while Network Server Mode
enabled.
1. Reconnect keyboard with computer
turned off.
2. Check connector for bent or missing pins.
3. Ensure that none of the keys are
depressed.
122 Chapter 8 POST error messages

HP ProDesk 490 G2 Specifications

General

Tcase	72 °C
Bus type	DMI2
Stepping	C0
Processor cache	3 MB
Processor cores	2
System bus rate	5 GT/s
Processor family	Intel® Core™ i3
Processor series	Intel Core i3-4100 Desktop series
Processor socket	LGA 1150 (Socket H3)
Processor threads	4
Processor codename	Haswell
Number of QPI links	0
Processor frequency	3.7 GHz
Processor cache type	L3
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor operating modes	32-bit, 64-bit
ECC supported by processor	Yes
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	54 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM, DDR3L-SDRAM
Memory voltage supported by processor	1.5 V
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
On-board graphics card ID	41
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4400
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.3
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1150 MHz
Number of displays supported (on-board graphics)	3
Memory slots	4x DIMM
Internal memory	4 GB
Memory channels	Dual-channel
Memory clock speed	1600 MHz
Internal memory type	DDR3-SDRAM
Memory layout (slots x size)	1 x 4 GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD±RW
Total storage capacity	500 GB
Intel segment tagging	Enterprise, Small Business
Operating system installed	FreeDOS
Operating system architecture	64-bit
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Chassis type	Micro Tower
Product color	Black
Country of origin	China
Placement supported	Vertical
Product type	PC
Motherboard chipset	Intel® H97
Power supply	180 W
Power supply input voltage	100 - 240 V
Power supply input frequency	50 - 60 Hz
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	10 - 90 %
Sustainability certificates	ENERGY STAR
Scalability	1S
Processor code	SR1PL
Processor ARK ID	77490
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2013C
Intel Secure Key Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	358.8 mm
Width	165 mm
Height	355 mm
Weight	6500 g