Contents 5
Troubleshooting resources ........................................................................................................................ 73
Pre-diagnostic steps ................................................................................................................................. 73
Important safety information............................................................................................................ 74
Symptom information ..................................................................................................................... 75
Prepare the server for diagnosis ...................................................................................................... 75
Service notifications................................................................................................................................. 76
Loose connections ................................................................................................................................... 76
Troubleshooting flowcharts ....................................................................................................................... 76
Start diagnosis flowchart ................................................................................................................ 77
General diagnosis flowchart ........................................................................................................... 78
Server blade power-on problems flowchart ....................................................................................... 80
POST problems flowchart ............................................................................................................... 82
OS boot problems flowchart ........................................................................................................... 84
Server fault indications flowchart ..................................................................................................... 86
POST error messages and beep codes....................................................................................................... 88
Introduction to POST error messages................................................................................................ 88
209-Invalid Lockstep memory configuration.......................................................................................89
This DIMM does not support thermal monitoring... ............................................................................. 89
WARNING - iLO 2 not responding. System health monitoring has been disabled. ................................. 89
Battery replacement .................................................................................................................... 90
Regulatory compliance notices ..................................................................................................... 91
Regulatory compliance identification numbers............................................................................................. 91
Federal Communications Commission notice............................................................................................... 91
FCC rating label............................................................................................................................ 91
Class A equipment......................................................................................................................... 91
Class B equipment......................................................................................................................... 91
Declaration of conformity for products marked with the FCC logo, United States only....................................... 92
Modifications.......................................................................................................................................... 92
Cables................................................................................................................................................... 92
Canadian notice (Avis Canadien).............................................................................................................. 93
European Union regulatory notice ............................................................................................................. 93
Disposal of waste equipment by users in private households in the European Union......................................... 93
Japanese notice ...................................................................................................................................... 94
BSMI notice............................................................................................................................................ 94
Korean notice ......................................................................................................................................... 94
Chinese notice........................................................................................................................................ 95
Laser compliance .................................................................................................................................... 95
Battery replacement notice........................................................................................................................ 95
Taiwan battery recycling notice................................................................................................................. 96
Electrostatic discharge................................................................................................................. 97
Preventing electrostatic discharge.............................................................................................................. 97
Grounding methods to prevent electrostatic discharge.................................................................................. 97
Specifications............................................................................................................................. 98
Environmental specifications ..................................................................................................................... 98
Server blade specifications....................................................................................................................... 98
Technical support........................................................................................................................ 99
Before you contact HP.............................................................................................................................. 99
HP contact information............................................................................................................................. 99
Customer Self Repair ............................................................................................................................... 99
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