Customer self repair 5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performin g defective parts replacement. If during the dia gn osis period
HP (or HP service providers or service partners) identifies that the repair can be accomplished by the
use of a CSR part, H P w ill sh ip t h at part directly to you for replacement. There are two ca tegories of
CSR parts:
• Mandatory—Pa r ts for which customer self repair is mandator y. If you request HP to replace
these parts, you will be char g ed for the travel a nd labor costs of thi s ser vice.
• Optional—Parts for which customer self repair is option al. These parts ar e also designed for
customer se l f repair. If, however, you require t h at HP replace them for you, there may or may not
be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP pa r t s are not designed fo r customer self repair. In order to sa tisfy the customer
warranty, HP requires that an authorized service provider replace the p art. These parts a r e i dentified
as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the telephone. HP specifies in the materials shipped with a replacement CSR part
whether a defective pa r t must be returned to H P . In cases where it i s r equired to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally five
(5) business days. The defective part must be returned with the associated documentation in the
provided shipp in g m aterial. Failure to return the defective part may result in HP b illing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and
determine t he courier/carr ier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair
).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace
these parts, you will be char g ed for the travel a nd labor costs of thi s ser vice.
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General
Weight and Dimensions
