78 Troubleshooting usage and maintaining Back to TOC
When I choose HP Scanning Software on the scanner, the image
does not appear in the software.
● A cable might be loose. Check that the USB or SCSI cable is
securely connected.
● You might have accidentally turned off the preview feature.
Check this setting on the Scanner tab in the Preferences of the
HP PrecisionScan Pro software. See "Setting preferences" on
page 60.
● Check that the HP PrecisionScan Pro software is the program
set to start when you press HP S
CANNING SOFTWARE.
1 Choose Control Panels from the Apple menu, and then
choose HP ScanJet Controls from the submenu.
2 Click the Buttons tab in the HP ScanJet Controls dialog
box, and then click the Scan tab.
3 Make sure HP PrecisionScan Pro is selected in the
Destinations pull-down menu.
Scanner is scanning items very slowly.
● If you are scanning to edit text, the OCR program causes the
scanner to scan more slowly, which is normal. Wait for the item
to scan.
● Some default settings can cause the scanner to scan more
slowly. Check the settings. See "Setting preferences" on
page 60.
● The resolution might be set too high. Return to the default
resolution. See "Changing resolution" on page 36.
The correct menu items do not appear in the HP PrecisionScan Pro
software.
● If you used the ADF and then disconnected it, restart the
software.
● If you were using the XPA, on the Scan menu, click Scanner
Glass to scan from the glass again.
● If you are trying to use the XPA and the XPA (Slides) or XPA
(Negatives) commands are unavailable, restart the software
while the XPA is connected to the scanner.
The scanner is making a loud clicking or grinding noise.
The scanner is locked. Unlock the scanner. Use your finger to flip
the lock down to the unlocked position.
To Next Page
Loading...