HP StoreOnce 4700 User Manual

StoreOnce 2700, 2900, 4500, 4700, and
4900 Service and Maintenance Guide
Part Number: BB877-90943
Published: July 2018
Edition: 8
Abstract
This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500, 4700,
and 4900 Backup products and has been updated for 3.16.1 software. These products are
also referred to as StoreOnce Backup single node rack products.

HP StoreOnce 4700 Specifications

General

Brand	HP
Model	StoreOnce 4700
Category	Server
Language	English

Summary

Replacement Parts Information

HPE ProLiant Documentation Access

Access ProLiant guides for hardware issues & unique StoreOnce parts.

Disk Enclosure Parts

Lists replaceable parts for the D6000 Disk Enclosure.

StoreOnce Processor Model Identification

Procedure to identify the server's processor model.

Server and Expansion Spares

Lists spare part numbers for server and expansion units across models.

General StoreOnce Maintenance Activities

Maintenance Preparation and Remote Support

Steps to prepare for maintenance and configure remote support.

Powering System On and Off

Procedures for safely powering down and powering up the system.

Firmware and Software Updates

How to update BIOS, hardware firmware, and StoreOnce software.

Troubleshooting and Unique Tasks

Covers POST messages, unique tasks, and rack stability.

Identifying Problems

Hardware Failure Alerts

Illustrates hardware component failure alerts and their messages.

Identifying Failed Disks via GUI

Steps to identify failed disks using the StoreOnce GUI.

Identifying Failed Disks via CLI

Commands to identify failed disks and their status via the CLI.

System Motherboard Replacement

Motherboard Replacement Procedures

Specific considerations and steps for replacing a motherboard.

iLO and BIOS Configuration

Steps for configuring iLO and BIOS after motherboard replacement.

RBSU and BIOS Product IDs

Settings for RBSU and required BIOS Product IDs for various models.

RAID Controller Management

HP p1228 RAID Controller

Overview, spares, and replacement of the p1228 RAID controller.

HP p1224 RAID Controller

Overview, spares, and replacement of the p1224 RAID controller.

Internal Backplane Cabling

SAS Cabling Configurations

Illustrates internal SAS cabling for different StoreOnce models.

RAID Cache and SuperCapacitor

Cache Module and SuperCapacitor Failures

Explains and details replacement of RAID cache modules and SuperCapacitors.

Fibre Channel Card Replacement

FC Card Replacement Considerations

Notes on replacing FC cards for VTL and Catalyst usage.

Disk Enclosure and Expansion Shelf Management

Disk Enclosure Components and Replacement

Details D6000 enclosure parts and replacement procedures.

Expansion Shelf Installation and Cabling

Connecting and cabling expansion shelves for different models.

Disk Replacement and Configuration

StoreOnce RAID Configuration and Disk Types

Explains RAID config, disk types, and replacement procedures.

Installing and Replacing Drives

Safety and procedures for installing/replacing hard drives.

Rebuilding Storage After Failures

Steps to rebuild storage after multiple disk failures.

System LEDs and Indicators

Server and Disk Enclosure LEDs

Explains front and rear LEDs for server and disk enclosures.

Drive LEDs and Ethernet/FC Port LEDs

Details drive LEDs, and Ethernet/Fibre Channel port indicators.

Quick Restore (QR) Process

Downloading and Creating QR Media

Procedures for obtaining the QR ISO and creating bootable media.

Installing StoreOnce Software via QR

Steps to install StoreOnce software using the QR process.

Performing Configuration Restore

How to restore the appliance configuration from a saved file.

Support and Resources

Accessing HPE Documentation and Updates

Links to HPE support, documentation, and software updates.

Support Programs and Warranty

Information on CSR, remote support, and warranty details.

Regulatory and Compliance Information

Links to regulatory, environmental, and safety compliance data.

Additional Regulatory Information

Belarus, Kazakhstan, Russia Marking

Manufacturer and representative information for EAC marked products.

Turkey RoHS Declaration

States compliance with Turkey's EEE regulations.

Ukraine RoHS Declaration

States compliance with Ukraine's hazardous substance regulations.