HP StoreOnce 4900 User Manual

Service and maintenance guide for
StoreOnce 4900 Backup updated
for 3.15.x software
Abstract
This is the Maintenance and Service guide for the HPE StoreOnce 4900 Backup products and has been updated for
3.15.x software. These products are also sometimes referred to as StoreOnce Backup single node rack products.
Part Number: BB903-90956
Published: September 2016
Edition: 8

HP StoreOnce 4900 Specifications

General

Brand	HP
Model	StoreOnce 4900
Category	Server
Language	English

Summary

Part Numbers for Replacement Parts

HPE StoreOnce 4900 44TB Backup Server Parts

Lists spare part numbers for the HPE StoreOnce 4900 Backup server.

HPE StoreOnce 4900 Disk Enclosure Parts

Lists spare part numbers for the HPE StoreOnce 4900 Backup disk enclosure.

General StoreOnce Maintenance Activities

Preparing for StoreOnce Maintenance Activities

Powering Off and On the System

Upgrading BIOS or Hardware Firmware

Guides for updating BIOS and hardware firmware components.

Updating Firmware using StoreOnce GUI/CLI

Procedures for updating firmware via the GUI and CLI.

Upgrading StoreOnce Software

Instructions on checking and installing later software releases.

Identifying Problems

Example Alert for a Failed Disk

Illustrates how hardware component failures are reported via alerts.

Using StoreOnce GUI to Identify Failed Disk

Steps to identify issues using the GUI's Events Log and Hardware tree.

Viewing Failed Disk in Hardware Tree

Using StoreOnce CLI to Identify Failed Disk

Steps to identify issues using CLI commands like 'hardware show status'.

System Motherboard Replacement

StoreOnce-Specific Motherboard Replacement

Specific information and tasks for motherboard replacement on StoreOnce.

Motherboard Spares Part Numbers

Identifying iLO4 License Activation Key

iLO and BIOS Configuration After Motherboard Replacement

Steps for configuring iLO and BIOS after replacing the motherboard.

RBSU Settings

iLO4 Settings

The HP p1228 RAID Controller

The p1228 RAID Card in a StoreOnce 4900 Server

HP p1228 Spares Part Numbers

Identifying a RAID Controller Failure

Methods to diagnose RAID controller failures using POST or Event Log.

Replacing the HP p1228 Controller

Step-by-step instructions for replacing the p1228 RAID controller.

RAID Cache Module and SuperCapacitor Failures

About the SuperCapacitor and RAID Cache Module

Replacing the RAID Cache Module and SuperCapacitor

Steps for replacing the RAID cache module and SuperCapacitor.

Disk Enclosures

Disk Enclosure Components

When Replacing Drawer Assembly and Power Block Assembly

Specific steps for replacing drawer and power block assemblies.

Powering On the Disk Enclosure

Powering Off the Disk Enclosure

Disk Replacement

Distributing Disk Drives Correctly

Populating Disk Bays with Capacity Expansion Kits

Ordering the Correct Replacement Disk

Replacing a Hot Plug Disk in a Disk Enclosure

Step-by-step guide for replacing hot-plug disks.

Installing the Drives in a StoreOnce Disk Enclosure

Rebuilding Storage if Multiple Disks Fail

Procedure for rebuilding storage after multiple disk failures or RAIDset breakage.

LEDs on StoreOnce Backup Systems

The QR ISO Image

The StoreOnce QR ISO Image

Information on obtaining and using the QR ISO image for software installation.

Download Quick Restore ISO Image

Steps to download the QR ISO image from HPE Support.

Create a Bootable QR USB Stick

Delete Storage

Procedure to remove all configured storage before QR.

Boot Appliance and Install StoreOnce Software

Steps for booting from USB and installing the software.

Performing a Configuration Restore

Steps to restore appliance configuration from saved files.