Location of the HP p1228 RAID cards (server rear view)
Figure 3 HPE StoreOnce 4900 models, location of the p1228 controllers
RAID controller in PCIe slot 42RAID controller in PCIe slot 11
WARNING! To reduce the risk of personal injury or damage to the equipment, consult the
safety information and user documentation provided with the server and p1228 controller before
attempting the installation.
HP p1228 RAID card ports
Figure 4 Port numbering on the RAID card
Port 2E2.Port 1E1.
Identifying a RAID controller failure
The StoreOnce System boots from the Smart Array on the motherboard and the two disks in the
server. If a catastrophic failure of the boot RAID controller occurs, the system will not boot. This
failure may only be diagnosed from the server POST messages where the controller may report
an error or a lockup code. In these cases contact HP Support and provide information about the
reported error code.
Other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller
on the StoreOnce 4900 Backup, will be reported in the Event Log on the StoreOnce GUI.
NOTE: If RAID fails and the HPE StoreOnce Backup System is still functioning, you can also
get information, including license keys, by generating a Support ticket.
Replacing the HP p1228 controller
IMPORTANT: When replacing the p1228 controller be sure to always replace the card into
the same slot from which it was removed. Make sure the card is connected to the SuperCapacitor
and to the external SAS data storage.
20 The HP p1228 RAID controller
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