What to do if the status of pairs and/or logical paths is not displayed correctly in HP XP P9500?
Make sure that the correct CU image is selected. Check whether you selected correct items or options in Cnt Ac-J windows, such as the DKC Operation window, the Pair Operation window, and the Display Filter dialog box.
Why does HP Software initialization fail?
If the link initialization procedure to the remote HP Software system failed, ensure that the main and remote systems are physically and correctly connected. Also, make sure that you entered the correct remote system S/N, SSID, and path parameters (port, link address, logical address).
What to do if HP XP P9500 shows 'Communication error'?
A timeout error has occurred in the path between the primary and secondary systems. Delete the failed path and retry.
What causes a Communication Time Out error in HP XP P9500?
If a communication timeout occurs in HP Software, ensure the secondary system is powered on, and that NVS and cache are fully functional. Verify that network relay devices (cables, connectors, switches, ESCDs, extender devices, communication lines, and all other devices connected to the extenders) are properly configured and functional. Delete the failed path. You may need to change the minimum paths setting or delete the secondary system in order to delete the path. After deletion finishes, add the path or secondary system by using the Add Path dialog box or the Add DKC dialog box.
What causes HP Software path rejection?
If the main or remote HP Software system rejected the logical path link control function because all logical path resources in the two systems are being used for other connections, delete the failed path. Also, delete all paths and remote systems not currently in use. The main system can be connected to a maximum of four remote systems, with up to eight paths to each system. Ensure that all main and remote system ports are properly configured: ordinary target ports or RCU target ports for hosts, RCU target ports for remote systems, initiator ports for main systems. If necessary, connect to the remote system to delete paths. Reconfigure the ports, then reconnect to the main system and add the path/remote system again using Edit Path or Add RCU.
What to do if HP Software pair suspended by M-VOL Failure?
If the user suspended the HP Software pair from the MCU using the M-VOL Failure for Suspend Kind option, resynchronize the pair from the MCU (Resume Pair).
What to do if the HP XP P9500 Remote Web Console hangs?
If the HP Software Remote Web Console hangs, ensure the issue isn't with your computer, Ethernet hardware, or software. Restart your computer, which won't impact ongoing Cnt Ac-J operations. Verify all Cnt Ac-J requirements are met. Confirm that the primary and secondary systems, along with remote copy connections, are powered on and fully operational, including NVS and cache. Double-check all entered values and parameters in the Remote Web Console for accuracy, such as the secondary system S/N and path parameters. Avoid using Performance Monitor during these operations.
What to do when HP Software shows 'Communication Failed'?
If HP Software shows 'Communication Failed', it means the primary system is connected to the secondary system successfully, but a logical communication timeout occurred. Make sure that the secondary system port and network relay devices (for example, cables and switches) are properly configured and functioning.
What does 'Pair-Port Number Mismatch' mean in HP XP P9500 Software?
The 'Pair-Port Number Mismatch' error in HP Software indicates that the specified port in the secondary system is physically disconnected from the primary system. Make sure of the following: * That you specified the correct secondary system port. Correct the port number if necessary. * The primary and the secondary systems ports are connected with cables. If the systems are not connected by cables, connect them and retry the operation. * That the topology settings of ports on the primary and secondary systems are correct.
What to do if HP Software shows 'Serial Number Mismatch'?
If the HP Software shows a 'Serial Number Mismatch', it means the serial number (S/N) of the secondary system does not match the specified serial number. Ensure that you entered the correct secondary system S/N and path parameters (for example, primary and secondary system port, and controller ID). After that, delete the failed path. You may need to change the minimum paths setting or delete the secondary system in order to delete the path. After deletion finishes, add the path and the secondary system back. Make sure that you entered the correct controller ID, and also make sure that the topology settings of the primary and secondary system ports are correct.
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