HP ZBook 14 User Manual

Appendix A Troubleshooting and support .................................................................................................... 68
Troubleshooting .................................................................................................................................. 68
The computer is unable to start up .................................................................................... 68
The computer screen is blank ............................................................................................ 68
Software is functioning abnormally .................................................................................... 68
The computer is on but not responding ............................................................................. 69
The computer is unusually warm ....................................................................................... 69
An external device is not working ...................................................................................... 69
The wireless network connection is not working ................................................................ 69
A disc does not play ........................................................................................................... 70
A movie is not visible on an external display ..................................................................... 70
Contacting customer support ............................................................................................................. 71
Labels ................................................................................................................................................. 72
Appendix B Cleaning your computer ............................................................................................................. 74
Cleaning products .............................................................................................................................. 74
Cleaning procedures .......................................................................................................................... 74
Cleaning the display .......................................................................................................... 74
Cleaning the sides and cover ............................................................................................ 74
Cleaning the TouchPad and keyboard .............................................................................. 75
Cleaning a tablet PC pen and pen holder (select models only) ......................................... 75
Appendix C Specifications .............................................................................................................................. 76
Input power ......................................................................................................................................... 76
Operating environment ....................................................................................................................... 76
Appendix D Electrostatic discharge .............................................................................................................. 77
Index ................................................................................................................................................................... 78
ix

HP ZBook 14 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black
Country of origin	China
Bus type	DMI2
Stepping	D0
Tjunction	100 °C
Processor cache	4 MB
Processor cores	2
System bus rate	5 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-4600 Mobile series
Processor socket	BGA 1168
Processor threads	4
Processor codename	Haswell
Processor frequency	2.1 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	3.3 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	4x1, 2x4
Thermal Design Power (TDP)	15 W
Maximum number of PCI Express lanes	12
Motherboard chipset	-
Memory slots	2x SO-DIMM
Internal memory	16 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3-SDRAM
Memory layout (slots x size)	2 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	SATA
Storage media	SSD
Card reader integrated	Yes
Total storage capacity	256 GB
Compatible memory cards	SD
Number of SSDs installed	1
Display diagonal	14 \
Native aspect ratio	16:9
On-board graphics card ID	0xA16
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4400
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.3
On-board graphics card base frequency	200 MHz
On-board graphics card DirectX version	11.2/12
On-board graphics card dynamic frequency (max)	1100 MHz
Audio system	DTS Studio Sound HD
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	3
Pointing device	Touchpad
Operating system installed	Windows 7 Professional
Processor code	SR1EA
Processor ARK ID	76616
Intel TSX-NI version	0.00
Processor package size	40 x 24 x 1.5 mm
Intel ME Firmware Version	9.5
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Smart Connect Technology version	1.00
Battery capacity	50 Wh
Battery life (max)	- h
AC adapter power	65 W
Operating temperature (T-T)	0 - 35 °C
Operating relative humidity (H-H)	10 - 90 %
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	237 mm
Width	339 mm
Height	21 mm
Weight	1590 g