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HP ZBook 17 G2 User Manual

HP ZBook 17 G2
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HP ZBook 17 G2 Mobile Workstation
Maintenance and Service Guide

Table of Contents

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HP ZBook 17 G2 Specifications

General IconGeneral
Form factorClamshell
Product typeMobile workstation
Product colorBlack
Country of originChina
Bus typeDMI
SteppingC0
Tjunction100 °C
Processor cache6 MB
Processor cores4
Processor modeli7-4710MQ
System bus rate5 GT/s
Processor familyIntel® Core™ i7
Processor seriesIntel Core i7-4700 Mobile series
Processor socketPGA946
Processor threads8
Processor codenameHaswell
Processor frequency2.5 GHz
Processor cache typeSmart Cache
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor boost frequency3.5 GHz
Processor operating modes64-bit
ECC supported by processorNo
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)47 W
Maximum number of PCI Express lanes16
Motherboard chipsetIntel® QM87
Memory slots4x SO-DIMM
Internal memory4 GB
Memory clock speed1600 MHz
Internal memory typeDDR3L-SDRAM
Maximum internal memory32 GB
Memory layout (slots x size)1 x 4 GB
HDD speed7200 RPM
HDD interfaceSATA
Storage mediaHDD
Optical drive typeDVD Super Multi DL
Card reader integratedYes
Total storage capacity500 GB
Compatible memory cardsSD, SDHC, SDXC
Number of HDDs installed1
Display surface-
Display diagonal17.3 \
Display resolution1600 x 900 pixels
Native aspect ratio16:9
On-board graphics card ID0x416
Discrete graphics card modelNVIDIA® Quadro® K1100M
On-board graphics card modelIntel® HD Graphics 4600
Discrete graphics card memory2 GB
Discrete graphics memory typeGDDR5
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory1.74 GB
On-board graphics card base frequency400 MHz
On-board graphics card DirectX version11.2/12
On-board graphics card dynamic frequency (max)1150 MHz
Audio systemDTS Studio Sound
Number of built-in speakers2
Wi-Fi standardsWi-Fi 5 (802.11ac)
Bluetooth version4.0
Ethernet LAN data rates10, 100, 1000 Mbit/s
Charging port typeDC-in jack
HDMI ports quantity0
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity3
Pointing deviceTouchpad
Recovery operating systemWindows 8.1 Pro
Operating system installedWindows 7 Professional
Processor codeSR1PQ
Processor ARK ID78931
Intel TSX-NI version0.00
Processor package size37.5 x 32 x 1.6 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version1.00
Battery capacity75 Wh
Battery life (max)- h
AC adapter power200 W
Sustainability certificatesENERGY STAR
Weight and Dimensions IconWeight and Dimensions
Depth272 mm
Width416 mm
Height34 mm
Weight3410 g

Summary

Product Description

Processors

Details on the various Intel Core processors supported by the workstation, including clock speed and cache.

Graphics

Information on supported graphics subsystem boards, including OpenGL driver support and display capabilities.

Display

Specifications for the display panel, including aspect ratio, resolution, and backlight technology.

Memory

Details on memory slots, supported RAM types, capacities, and common configurations.

Primary Storage

Information on supported hard drives and solid-state drives for primary storage.

Upgrade Bay

Details on storage options and optical drives that can be installed in the upgrade bay.

Ports

Overview of the computer's ports, including USB, DisplayPort, and docking connectors.

Operating System

List of preinstalled operating systems and supported restore media options.

Serviceability

Lists parts that can be replaced by the end-user.

External Component Identification

Display Components

Identifies external display components like WLAN/WWAN antennas and webcam.

Buttons and Speakers

Locates and describes the power button, speakers, wireless button, and fingerprint reader.

Keyboard Keys

Identifies keys like ESC, FN, Windows button, and function keys.

Indicator Lights

Explains the function of various indicator lights like power, caps lock, and wireless.

TouchPad Controls

Details the pointing stick, touchpad buttons, and touchpad zone.

Front Ports

Identifies components on the front of the computer, including lights and drive indicators.

Left Ports

Locates and describes ports on the left side, such as USB, DisplayPort, and Thunderbolt.

Right Ports

Identifies components on the right side, including memory card reader and optical drive.

Rear Ports

Locates and describes rear components like the network jack and power connector.

Bottom Components

Identifies bottom components like battery release, SIM slot, and docking connector.

Illustrated Parts Catalog

Service Tag Information

Explains the importance of the service tag for ordering parts and requesting information.

PCID Label

Describes the PCID label's role in resetting notebook firmware to factory specifications.

Computer Major Components

Provides a breakdown of major computer components and their spare part numbers.

Display Assembly Components

Details the individual parts that make up the display assembly.

Bracket Kit

Lists components included in the bracket kit for mounting.

Cable Kit

Identifies the cables included in the kit for connecting various internal components.

Plastics Kit

Lists plastic parts such as bezels and covers included in the kit.

Mass Storage Devices

Details specifications and spare part numbers for solid-state and hard drives.

Miscellaneous Parts

Lists various accessories and parts not categorized elsewhere, like AC adapters and mice.

Sequential Part Number Listing

Provides a cross-reference of spare part numbers to their descriptions.

Removal and Replacement Procedures Preliminary Requirements

Tools Required

Lists the necessary tools for performing disassembly and reassembly procedures.

Service Considerations

Provides general advice and notes for handling components during service.

Plastic Parts Handling

Offers guidance on handling plastic parts to prevent damage during service.

Cables and Connectors

Advises on careful handling of cables and connectors to avoid damage.

Drive Handling Precautions

Details essential precautions for handling fragile storage drives.

Grounding Guidelines

Explains procedures for grounding to prevent electrostatic discharge damage.

Electrostatic Discharge Damage

Describes the sensitivity of electronic components to ESD and potential damage.

Packaging and Transporting Guidelines

Provides instructions for safely packaging and transporting computer components.

Workstation Guidelines

Offers recommendations for setting up a safe and effective service workstation.

Equipment Guidelines

Details grounding equipment requirements for preventing electrostatic damage.

Removal and Replacement Procedures for Customer Self-Repair Parts

Component Replacement Procedures Overview

Introduces procedures for replacing customer-accessible parts.

Battery Replacement

Step-by-step instructions for removing and replacing the computer battery.

SIM Card Replacement

Procedure for removing and installing the SIM card.

Service Cover Removal

Instructions for removing the service cover to access internal components.

Hard Drive Replacement

Detailed steps for removing and replacing primary and secondary hard drives.

Solid-State Drive Replacement

Procedure for removing and installing solid-state drives.

WLAN Module Replacement

Instructions for removing and installing the Wireless Local Area Network module.

WWAN Module Replacement

Procedure for removing and installing the Wireless Wide Area Network module.

RTC Battery Replacement

Steps for removing and replacing the Real-Time Clock battery.

Optical Drive Replacement

Instructions for removing and installing the optical drive.

Upgrade Bay Hard Drive Replacement

Procedure for installing or removing a hard drive in the upgrade bay.

Expansion Memory Module Replacement

Steps for adding or replacing expansion memory modules.

Keyboard Replacement

Detailed procedure for removing and installing the keyboard.

Primary Memory Module Replacement

Instructions for replacing primary memory modules.

Removal and Replacement Procedures for Authorized Service Provider Parts

Component Replacement Procedures Overview

Introduces procedures for parts accessible only by authorized service providers.

Display Bezel Replacement

Step-by-step guide to remove and replace the display bezel.

Display Panel Replacement

Instructions for removing and installing the display panel.

Webcam/Microphone Module Replacement

Procedure for removing and replacing the webcam and microphone module.

Top Cover Replacement

Detailed steps for removing and replacing the top cover.

Multifunction Board Replacement

Instructions for removing and installing the multifunction board.

Speakers Replacement

Procedure for removing and replacing the speaker assembly.

Fingerprint Reader Replacement

Steps for removing and installing the fingerprint reader module.

Power Button Board Replacement

Procedure for removing and replacing the power button board.

Display Assembly Replacement

Instructions for removing the entire display assembly from the computer.

ExpressCard Assembly Replacement

Procedure for removing and installing the ExpressCard assembly.

Smart Card Reader Replacement

Steps for removing and installing the smart card reader.

Audio/USB Board Replacement

Procedure for removing and installing the audio/USB board.

Processor Heat Sink Replacement

Instructions for removing and installing the processor heat sink.

Graphics Subsystem Heat Sink Replacement

Steps for removing and installing the graphics subsystem heat sink.

Graphics Board Replacement

Procedure for removing and installing the graphics board.

Power Connector Cable Replacement

Instructions for removing and installing the power connector cable.

System Board Replacement

Detailed steps for removing and installing the system board.

Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8

Using Computer Setup

Overview of Computer Setup (BIOS) functionality and its role in system configuration.

Starting Computer Setup

Instructions on how to access the Computer Setup utility.

Navigating and Selecting in Computer Setup

Guidance on navigating menus and making selections within Computer Setup.

Restoring Default Settings

Steps to return BIOS settings to their factory default values.

Determining BIOS Version

How to find the current BIOS version for update purposes.

Downloading a BIOS Update

Instructions for safely downloading and installing BIOS updates.

Using MultiBoot

Information on managing boot device order and preferences.

Using System Diagnostics

Details on running hardware diagnostic tests for troubleshooting.

Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7

Using Computer Setup

Overview of Computer Setup (BIOS) functionality for system configuration.

Starting Computer Setup

Instructions on how to access the Computer Setup utility.

Navigating and Selecting in Computer Setup

Guidance on navigating menus and making selections within Computer Setup.

Restoring Default Settings

Steps to return BIOS settings to their factory default values.

Determining BIOS Version

How to find the current BIOS version for update purposes.

Downloading a BIOS Update

Instructions for safely downloading and installing BIOS updates.

Using MultiBoot

Information on managing boot device order and preferences.

Using HP PC Hardware Diagnostics (UEFI)

Guide to running hardware diagnostics using HP PC Hardware Diagnostics UEFI.

Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

Starting Computer Setup

Instructions on how to access the Computer Setup utility in SUSE Linux.

Navigating and Selecting in Computer Setup

Guidance on navigating menus and making selections within Computer Setup.

Restoring Default Settings

Steps to return BIOS settings to their factory default values.

Determining BIOS Version

How to find the current BIOS version for update purposes.

Downloading a BIOS Update

Instructions for safely downloading and installing BIOS updates.

Using Advanced System Diagnostics

Details on running hardware diagnostic tests for troubleshooting in Linux.

Specifications

Computer Specifications

Provides detailed technical specifications for the computer's hardware and dimensions.

Backup and Recovery in Windows 8

Backing Up Your Information

Guidance on creating system repair media and performing backups.

Performing a System Recovery

Information on using recovery tools to restore the computer.

Using f11 Recovery Tools

Instructions for using f11 recovery tools to restore the hard drive image.

Using Windows 8 Operating System Media

Steps for performing recovery using Windows 8 OS media.

Using Windows Refresh

Guide to using Windows Refresh for quick system recovery without data loss.

Remove Everything and Reinstall Windows

Procedure to reset the computer to its original state, removing all data.

Using HP Software Setup

Instructions for reinstalling drivers or software using HP Software Setup.

Backup and Recovery in Windows 7

Creating Recovery Media and Backups

Guidance on creating recovery media and performing system backups.

Guidelines for Recovery Media

Important notes regarding disc types and power connection for media creation.

Creating Recovery Media with HP Recovery Disc Creator

Steps to create recovery media using the HP Recovery Disc Creator utility.

Backing Up Your Information

Recommendations for backing up personal files and system settings.

Performing a System Recovery

Information on using recovery tools to restore the computer's system.

Using the Windows Recovery Tools

Details on using Windows recovery tools for files, restore points, and startup repair.

Using f11 Recovery Tools

Instructions for using f11 recovery tools to restore the original hard drive image.

Using Windows 7 Operating System Media

Steps for performing recovery using Windows 7 OS media.

Backup and Recovery in SUSE Linux

Creating Backups

Guidance on creating restore media and performing regular system backups.

Creating Restore Media

Steps to create HP Factory Image for system recovery.

Backing Up Your Information

Recommendations for backing up computer files to external drives or discs.

Performing a System Recovery

Instructions for restoring the computer to its original factory state.

Remove Everything and Reinstall SLED

Procedure to reformat and reinstall the Linux operating system.

Statement of Memory Volatility

Nonvolatile Memory Usage

Details on nonvolatile memory types, their purpose, and data protection.

Questions and Answers

FAQs covering BIOS settings restoration, UEFI BIOS, and data erasure.

Using HP Sure Start

Information on HP Sure Start, a BIOS protection and recovery technology.

Power Cord Set Requirements

Requirements for All Countries

General requirements for power cord sets, including length and current capacity.

Requirements for Specific Countries and Regions

Country-specific requirements and certifications for power cord sets.

Recycling

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