What to do if my HP ZBook 14 Laptop screen is blank?
If your HP Laptop screen is blank, the computer may be in Suspend mode or Hibernation. To exit these states, briefly press the power button. Alternatively, the computer may not be set to display the image on the computer screen; press fn+f4 to transfer the image.
What to do if HP ZBook 14 Laptop is on but not responding?
If your HP Laptop is on but not responding, try pressing and holding the power button for at least 5 seconds. Alternatively, disconnect the computer from external power and remove the battery.
How to fix wireless network connection on HP ZBook 14 Laptop?
If the wireless network connection on your HP Laptop isn't working, try these steps: First, enable or disable the wireless or wired network device by right-clicking the Network Connection icon in the notification area. Also, make sure the wireless device is turned on and that the computer's wireless antennas are free from obstructions. Check that the cable or DSL modem and the wireless router are properly connected and powered on. Finally, disconnect and then reconnect all cables, and cycle the power.
What to do if external device is not working with HP ZBook 14 Laptop?
If an external device isn't working with your HP Laptop, first turn on the device following the manufacturer's instructions. Ensure all device connections are secure and that the device is receiving power. Verify the device is compatible with the operating system, especially if it's an older device. Finally, confirm that the correct drivers are installed and updated.
How to fix HP ZBook 14 Laptop when a disc does not play?
If a disc doesn't play on your HP Laptop, save your work and close all open programs before playing the CD or DVD. Log off the Internet. Be sure that you insert the disc properly and that the disc is clean. Check the disc for scratches and treat it with an optical disc repair kit if necessary. Disable Suspend mode before playing the disc.
How to make a movie visible on an external display connected to my HP ZBook 14?
If a movie is not visible on an external display connected to your HP Laptop, and both displays are turned on, press fn+f4 one or more times to switch between the displays. You can also configure the monitor settings to make the external display primary.
General| Form factor | Clamshell |
|---|---|
| Product type | Laptop |
| Product color | Black |
| Country of origin | China |
| Bus type | DMI2 |
| Stepping | D0 |
| Tjunction | 100 °C |
| Processor cache | 4 MB |
| Processor cores | 2 |
| System bus rate | 5 GT/s |
| Processor family | Intel® Core™ i7 |
| Processor series | Intel Core i7-4600 Mobile series |
| Processor socket | BGA 1168 |
| Processor threads | 4 |
| Processor codename | Haswell |
| Processor frequency | 2.1 GHz |
| Processor cache type | Smart Cache |
| Processor lithography | 22 nm |
| Processor manufacturer | Intel |
| Processor front side bus | - MHz |
| PCI Express slots version | 2.0 |
| Processor boost frequency | 3.3 GHz |
| Processor operating modes | 64-bit |
| ECC supported by processor | No |
| PCI Express configurations | 4x1, 2x4 |
| Thermal Design Power (TDP) | 15 W |
| Maximum number of PCI Express lanes | 12 |
| Motherboard chipset | - |
| Memory slots | 2x SO-DIMM |
| Internal memory | 16 GB |
| Memory clock speed | 1600 MHz |
| Internal memory type | DDR3-SDRAM |
| Memory layout (slots x size) | 2 x 8 GB |
| SSD capacity | The Solid State Drive's storage capacity in Gigabytes. |
| SSD interface | SATA |
| Storage media | SSD |
| Card reader integrated | Yes |
| Total storage capacity | 256 GB |
| Compatible memory cards | SD |
| Number of SSDs installed | 1 |
| Display diagonal | 14 \ |
| Native aspect ratio | 16:9 |
| On-board graphics card ID | 0xA16 |
| Discrete graphics card model | Not available |
| On-board graphics card model | Intel® HD Graphics 4400 |
| On-board graphics card family | Intel® HD Graphics |
| Maximum on-board graphics card memory | 1.74 GB |
| On-board graphics card OpenGL version | 4.3 |
| On-board graphics card base frequency | 200 MHz |
| On-board graphics card DirectX version | 11.2/12 |
| On-board graphics card dynamic frequency (max) | 1100 MHz |
| Audio system | DTS Studio Sound HD |
| Wi-Fi standards | 802.11a, 802.11b, 802.11g |
| Bluetooth version | 4.0 |
| Ethernet LAN data rates | 10, 100, 1000 Mbit/s |
| Charging port type | DC-in jack |
| USB 2.0 ports quantity | 0 |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 3 |
| Pointing device | Touchpad |
| Operating system installed | Windows 7 Professional |
| Processor code | SR1EA |
| Processor ARK ID | 76616 |
| Intel TSX-NI version | 0.00 |
| Processor package size | 40 x 24 x 1.5 mm |
| Intel ME Firmware Version | 9.5 |
| Supported instruction sets | AVX 2.0, SSE4.1, SSE4.2 |
| Intel Smart Connect Technology version | 1.00 |
| Battery capacity | 50 Wh |
| Battery life (max) | - h |
| AC adapter power | 65 W |
| Operating temperature (T-T) | 0 - 35 °C |
| Operating relative humidity (H-H) | 10 - 90 % |
| Sustainability certificates | ENERGY STAR |
Weight and Dimensions| Depth | 237 mm |
|---|---|
| Width | 339 mm |
| Height | 21 mm |
| Weight | 1590 g |
Details on resources available to help perform various tasks on the computer.
Identifies components located on the top of the computer.
Details on navigating, selecting, and using TouchPad gestures.
Explains the status indicated by various lights on the computer.
Describes the power button, wireless button, and fingerprint reader.
Explains the fn key, function keys, and embedded numeric keypad.
Identifies components located on the front of the computer.
Details ports and connectors on the right side of the computer.
Details ports and connectors on the left side of the computer.
Identifies components related to the display, webcam, and microphones.
Identifies components on the bottom of the computer, like service door.
Steps to establish an ISP account and connect to the Internet.
Explains the meaning of network connection status icons.
Guides on connecting to wireless networks (WLAN, Bluetooth).
Instructions for connecting the computer to a wired network using an RJ-45 cable.
Explains keyboard functions, hot keys, and embedded numeric keypad.
Instructions for using the embedded numeric keypad and external keypads.
Details on moving the pointer, tapping, scrolling, and gestures.
Explains audio playback, recording, and volume adjustment.
Steps to test system sound and recording functions.
Information on using the webcam for photos and videos.
Details on connecting external monitors via VGA and DisplayPort.
Procedures for safely shutting down the computer.
Explains power-saving states like Suspend and Hibernation.
Information on using and managing the computer's battery.
Tips and settings to extend battery operational time.
Describes system responses to low battery conditions.
Precautions for handling internal and external drives.
Instructions for removing and replacing the service door.
Steps for removing and installing a hard drive.
Explains the feature that protects the hard drive during movement or drops.
Instructions for inserting and removing memory cards.
Information on inserting and removing smart cards.
Guides on connecting and removing USB devices.
General instructions for connecting powered and unpowered external devices.
Detailed steps for removing and installing memory modules.
Overview of security features and their purpose.
Explains different types of passwords and their usage.
Steps to set, change, or delete the BIOS administrator password.
Information on securing the hard drive with DriveLock passwords.
Explains firewalls for system and network security.
Instructions for using a security cable to deter theft.
Guides on enabling and enrolling fingerprints for logon.
Steps for creating restore media and regular backups.
How to back up user files to external locations.
Restoring the computer to its original factory state.
Process to erase data and reinstall the OS.
Steps to enter the BIOS/Computer Setup utility.
How to navigate and make selections within Computer Setup.
Procedures to reset BIOS settings to factory defaults.
Information on downloading and installing BIOS updates.
Running diagnostic tests on computer hardware.
How to manage the sequence of boot devices.
Solutions for when the computer fails to start up.
Steps to resolve issues when the computer screen is blank.
Guidance for unresponsive or abnormal software behavior.
Emergency shutdown procedures for unresponsive systems.
Advice on managing computer overheating.
Steps to resolve issues with external devices.
Solutions for problems with wireless network connectivity.
Steps to resolve problems with CDs or DVDs not playing.
How to fix issues with displaying video on external monitors.
Information on how to get help from HP support.
Explains the information found on the computer's service labels.
Lists safe products for cleaning the computer.
General safety precautions and steps for cleaning the computer.
Details the computer's power requirements and ratings.
Specifies temperature and humidity ranges for operation.
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