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HP ZBook Firefly 16 inch G11 User Manual

HP ZBook Firefly 16 inch G11
185 pages
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Maintenance and Service Guide
HP ZBook Firefly 16 inch G11 Mobile
Workstation PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Table of Contents

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HP ZBook Firefly 16 inch G11 Specifications

General IconGeneral
BluetoothBluetooth 5.3
Display16-inch diagonal, WUXGA (1920 x 1200), IPS, anti-glare, 400 nits, 100% sRGB
RAMUp to 64GB DDR5
StorageUp to 2TB PCIe NVMe SSD
GraphicsIntel Graphics
Operating SystemWindows 11 Pro
Battery56 Wh Li-ion polymer
Ports1 HDMI 2.1
WirelessIntel Wi-Fi 6E AX211 (2x2)
Dimensions1.99 cm

Summary

Product Description

Product Components and Their Descriptions

Detailed list of computer components, including processors, graphics, display, memory, storage, audio, video, and wireless options.

Components

Right-Side Components

Identifies and describes components located on the right side of the computer, including SIM card slot and USB ports.

Left-Side Components

Identifies and describes components located on the left side of the computer, including HDMI and USB Type-C ports.

Display Components

Details components related to the display, including screen types, resolution, brightness, and viewing angles.

Keyboard Area Components

Covers the keyboard layout, special keys, and touchpad features, including settings and components.

Computer Lights

Explains the function of various indicator lights on the computer, such as Caps Lock, Mute, and Power lights.

Buttons and Fingerprint Reader

Describes the power button and fingerprint reader, including their functions and how to use them for login.

Bottom Components

Identifies components located on the bottom of the computer, including speakers and ventilation vents.

Computer Labels

Describes the location and purpose of various labels on the computer, such as serial number and regulatory information.

Illustrated Parts Catalog

Computer Major Components

Provides a detailed catalog of major computer components with their corresponding part numbers for replacement.

Display Assembly Subcomponents

Lists and illustrates subcomponents of the display assembly, including bezels, cameras, and display panels.

Miscellaneous Parts

Lists and provides part numbers for miscellaneous computer accessories and components, such as adapters and cables.

Removal and Replacement Procedures Preliminary Requirements

Electrostatic Discharge (ESD) Information

Provides crucial information and precautions to prevent damage to electronic components from static electricity.

Cleaning Your Computer

Offers guidelines and instructions for safely cleaning the exterior surfaces of the computer, including using disinfectants.

Removal and Replacement Procedures for Customer Self-Repair Parts

Preparation for Disassembly

Outlines essential preparation steps before disassembling the computer, including safety procedures and power disconnection.

Bottom Cover

Provides instructions for removing and replacing the computer's bottom cover, listing relevant part numbers.

WLAN Module

Details the procedure for removing and replacing the Wireless LAN module, including part numbers and important notes.

Solid-State Drive

Provides step-by-step instructions for removing and replacing the solid-state drive (SSD), including part numbers.

Memory Modules

Details the procedure for removing and installing memory modules, emphasizing proper handling and part numbers.

Removal and Replacement Procedures for Authorized Service Provider Parts

Battery

Outlines the procedure for removing and replacing the computer's battery, including safety warnings and part numbers.

Heat Sink

Provides instructions for removing and replacing the computer's heat sink, including thermal material application and part numbers.

System Board

Details the procedure for removing and replacing the system board, including disconnecting various cables and part numbers.

Display Assembly

Explains how to remove and disassemble the display assembly, including subcomponents like bezels, cameras, and panels.

Troubleshooting Guide

General Troubleshooting Steps

Outlines a systematic methodology for troubleshooting issues, guiding users through problem identification and resolution steps.

Identify the Issue

Guides users on how to correctly determine the problem by understanding the issue and classifying failures by boot-up sequence or hardware devices.

HP Hardware Diagnostics and Tools

Introduces HP's diagnostic tools and utilities for diagnosing hardware failures, including HP PC Hardware Diagnostics and BIOS Configuration Utility.

Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages

Explains how to interpret status lights, blinking codes, and POST error messages to diagnose startup problems.

Backing Up, Restoring, and Recovering

Backing Up Information and Creating Recovery Media

Describes methods for backing up data and creating recovery media using Windows tools or HP software.

Restoring and Recovering Your System

Provides guidance on restoring the system using tools like System Restore, Reset this PC, and HP Recovery media.

Computer Setup (BIOS), TPM, and HP Sure Start

Using Computer Setup

Guides users on how to access and navigate Computer Setup (BIOS) for system configuration and management.

Updating the BIOS

Provides instructions on how to determine the current BIOS version and update the BIOS to the latest version for improved performance and fixes.

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

Details how to use the Windows-based HP PC Hardware Diagnostics utility to diagnose hardware issues.

Using HP PC Hardware Diagnostics UEFI

Explains how to use the UEFI-based HP PC Hardware Diagnostics tool to diagnose hardware failures outside the operating system.

Specifications

Computer Specifications

Lists the physical and electrical specifications of the computer, including dimensions, weight, and power ratings.

Display Specifications

Provides detailed specifications for the computer's display, including size, resolution, brightness, and viewing angle.

Statement of Memory Volatility

Current BIOS Steps

Provides instructions for restoring nonvolatile memory related to BIOS settings and security configurations.

Power Cord Set Requirements

Requirements for Specific Countries and Regions

Details specific power cord requirements based on country or region, including accredited agencies and applicable notes.

Recycling

Recycling

Advises on the proper disposal of batteries and electronic hardware, encouraging recycling and providing relevant website information.

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