Cleaning your computer with a disinfectant...............................................................................................................................................33
Caring for wood veneer (select products only) ........................................................................................................................................34
Packaging and transporting guidelines.....................................................................................................................................................................34
Accessing support information ...................................................................................................................................................................................... 35
5 Removal and replacement procedures for Customer Self-Repair parts ................................................................................................37
Component replacement procedures ........................................................................................................................................................................37
Preparation for disassembly...................................................................................................................................................................................37
Bottom cover ......................................................................................................................................................................................................................37
WLAN module....................................................................................................................................................................................................................38
WWAN module..................................................................................................................................................................................................................40
Solid-state drive................................................................................................................................................................................................................ 41
Memory modules............................................................................................................................................................................................................43
Speakers............................................................................................................................................................................................................................... 45
Fan.............................................................................................................................................................................................................................................46
6 Removal and replacement procedures for authorized service provider parts.................................................................................48
Component replacement procedures .......................................................................................................................................................................48
Battery....................................................................................................................................................................................................................................48
Fingerprint reader board...........................................................................................................................................................................................50
RTC battery .......................................................................................................................................................................................................................... 51
NFC module ........................................................................................................................................................................................................................ 52
Touchpad ..............................................................................................................................................................................................................................53
Smart card reader .........................................................................................................................................................................................................54
Audio jack.............................................................................................................................................................................................................................55
USB board............................................................................................................................................................................................................................56
Heat sink ................................................................................................................................................................................................................................57
System board ....................................................................................................................................................................................................................60
Display assembly............................................................................................................................................................................................................63
Top cover with keyboard..............................................................................................................................................................................................71
7 Troubleshooting guide...................................................................................................................................................................................................................73
Resources ........................................................................................................................................................................................................................................73
General troubleshooting steps.........................................................................................................................................................................................74
Identify the issue..............................................................................................................................................................................................................74
1. Understand the issue....................................................................................................................................................................................75
Boot-up sequence ....................................................................................................................................................................................75
Failure classification...............................................................................................................................................................................75
2. Examine the environment..........................................................................................................................................................................77
3. Perform a visual inspection of hardware.......................................................................................................................................77
4. Update BIOS and drivers...........................................................................................................................................................................78
Manually updating BIOS and drivers ..........................................................................................................................................78
Remotely deploying the BIOS and drivers ..............................................................................................................................78
Analyze the issue.............................................................................................................................................................................................................78
5. Remove or uninstall recently added hardware, software ..................................................................................................78
6. HP Hardware Diagnostics and Tools.................................................................................................................................................78
HP PC Hardware Diagnostics (UEFI)........................................................................................................................................... 79
HP BIOS Configuration Utility (BCU)...........................................................................................................................................80
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