Bug check symbolic names.......................................................................................................................................................................139
Microsoft general troubleshooting of Windows bug check codes...............................................................................139
Use Windows Debugging Tool.............................................................................................................................................................................139
Windows Software Development Kit (SDK)....................................................................................................................................140
Display issue: pixel anomalies.............................................................................................................................................................................143
Cable management....................................................................................................................................................................................................145
Connector types ...........................................................................................................................................................................................................145
Flex cable.................................................................................................................................................................................................................145
Horizontal cable insertion...........................................................................................................................................................................146
Multiple-pin horizontal connector (LVDS cable to display panel)...................................................................................146
Multiple-pin vertical connector (LVDS cable to system board).........................................................................................147
8 Backing up, restoring, and recovering............................................................................................................................................................................148
Backing up information and creating recovery media.................................................................................................................................148
Using Windows tools for backing up...............................................................................................................................................................148
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).......................148
Restoring and recovering your system....................................................................................................................................................................148
Creating a system restore ....................................................................................................................................................................................149
Restoring and recovery methods..................................................................................................................................................................... 149
Recovering using HP Recovery media..........................................................................................................................................................149
Changing the computer boot order ................................................................................................................................................................150
Using HP Sure Recover (select products only)........................................................................................................................................150
9 Computer Setup (BIOS), TPM, and HP Sure Start ................................................................................................................................................... 151
Using Computer Setup ......................................................................................................................................................................................................... 151
Navigating and selecting in Computer Setup ......................................................................................................................................... 151
Restoring factory settings in Computer Setup........................................................................................................................................ 151
Updating the BIOS ....................................................................................................................................................................................................... 152
Determining the BIOS version .................................................................................................................................................................152
Preparing for a BIOS update..................................................................................................................................................................... 152
Downloading a BIOS update.......................................................................................................................................................... 153
Installing a BIOS update....................................................................................................................................................................153
Changing the boot order using the f9 prompt ........................................................................................................................................ 153
TPM BIOS settings (select products only) ............................................................................................................................................................154
Using HP Sure Start (select products only)...........................................................................................................................................................154
10 Using HP PC Hardware Diagnostics.............................................................................................................................................................................. 155
Using HP PC Hardware Diagnostics Windows (select products only).............................................................................................. 155
Using an HP PC Hardware Diagnostics Windows hardware failure ID code.....................................................................155
Accessing HP PC Hardware Diagnostics Windows............................................................................................................................155
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant............................................... 155
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)..........156
Downloading HP PC Hardware Diagnostics Windows......................................................................................................................156
Downloading the latest HP PC Hardware Diagnostics Windows version from HP...........................................156
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.....................................156
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) .............................................................................................................................................................................................................................156
Installing HP PC Hardware Diagnostics Windows.................................................................................................................................157
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