HP ZBook Studio x360 G5 User Manual

3. Perform a visual inspection of hardware
It is important to do a visual inspection of the hardware itself. Perform physical inspection of the computer:
●
Look for abnormalities such as a cracked display, dented battery, broken latches for battery bay,
keyboard key caps popped out, dust over connectors, liquid spill over keyboard, etc.
●
Look for signs of drop, movement, or vibration that may cause internal and external loose connections.
4. Update BIOS and drivers
IMPORTANT: Whenever possible, update to the latest BIOS, rmware, and drivers before troubleshooting.
Note that some customer company policies prohibit updates. Check your company policy before taking action.
The updates may include xes for your computer issues, and they may also enhance system performance. HP
continually improves the update process to make it easier. The BIOS update can be done locally through a
manual process, through an automatic installation, or through a remote installation on multiple units.
Manually updating BIOS and drivers
●
See the Computer Setup chapters to manually update BIOS and drivers.
●
Refer to specic BIOS update installation instructions that accompany the download.
Remotely deploying BIOS and drivers
Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to
identify and download all appropriate SoftPaqs for the selected HP models.
●
HP SoftPaq Download Manager (SDM) is a software tool designed to streamline the download,
extraction, and installation process of SoftPaqs, including BIOS and drivers.
●
HP System Software Manager (SSM) is a software tool designed to simplify the deployment of SoftPaqs
to HP computers.
Analyze the issue
5. Remove or uninstall recently added hardware, software
HP has designed this computer and validated it using a full-range hardware and software qualication matrix.
If an issue appears to have started recently, it may be related to the recent addition of hardware or software.
A good method to determine the root cause is to remove recently added components or uninstall applications
one at a time and restart the computer when necessary.
IMPORTANT: After you have completed the process of uninstalling hardware or software and are ready to
reinstall, when installing a new device be sure that it is seated properly and all cables are correctly connected.
After installing the device, restart the computer and make sure the new device is powered on. In addition, if
the new device is a root cause of a problem, it could cause a conict in drivers or incompatibility issues with
other programs installed. For any new hardware you have added, be sure to install the latest drivers available
from the device vendor website.
General troubleshooting steps 79

HP ZBook Studio x360 G5 Specifications

General

AC adapter included	Yes
AC adapter power	150 W
Battery capacity	64 Wh
Number of battery cells	4
Operating system architecture	64-bit
HP segment	Business
HP speaker type	HP Dual Speakers
Numeric keypad	No
Pointing device	Clickpad
DisplayPorts quantity	0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity	2
Antenna type	2x2
Bluetooth version	5.0
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN controller model	Intel Dual Band Wireless-AC 9560
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD form factor	M.2
Total storage capacity	256 GB
Compatible memory cards	SD
Front camera HD type	HD
On-board graphics card ID	0x3E9B
Discrete graphics card model	Not available
On-board graphics card model	Intel® UHD Graphics 630
Maximum on-board graphics card memory	64 GB
On-board graphics card OpenGL version	4.5
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1000 MHz
Memory slots	2x SO-DIMM
Internal memory	8 GB
Memory clock speed	2666 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 8 GB
Display diagonal	15.6 \
Display brightness	400 cd/m²
Native aspect ratio	16:9
Form factor	Convertible (Folder)
Product type	Mobile workstation
Product color	Black
Country of origin	China
Bus type	DMI
Tjunction	100 °C
Processor cache	8 MB
Processor model	i5-8300H
System bus rate	8 GT/s
Processor family	Intel® Core™ i5
Processor socket	BGA 1440
Processor threads	8
Processor codename	Coffee Lake
Processor frequency	2.3 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	4 GHz
PCI Express configurations	1x16, 1x8+2x4, 2x8
Thermal Design Power (TDP)	45 W
Configurable TDP-down frequency	1.8 GHz
Maximum number of PCI Express lanes	16
Sustainability certificates	ENERGY STAR
Processor ARK ID	134876
Processor package size	42 x 28 mm
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	254 mm
Width	360 mm
Weight	2260 g
Height (rear)	18.7 mm
Height (front)	8.8 mm