Phone App 84
Tip: When you call voicemail from another phone, you first hear the header information (date, time, and
sender information) for the message. To skip directly to the message, tap during the header.
Note: Depending on your plan, you may be charged for airtime minutes when you are accessing your
voicemail from your wireless phone.
Visual Voicemail
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the
message you are looking for without having to listen to every voicemail message first. This feature
periodically goes out to your voicemail, and gathers the caller information from all of the current
voicemails. It then populates a list with the caller name and number, along with the length of time and
priority level of the voicemail message.
Set Up Visual Voicemail
Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or
turned off. You should set up your Virgin Mobile voicemail and personal greeting as soon as your phone
is activated.
Note: To set up your traditional voicemail box, see Voicemail (Traditional).
1. Tap > > Voicemail.
2. Tap Personalize now and follow the voice prompts to:
Create a password (part of standard voicemail).
Record your name announcement.
Record your greeting.
3. When prompted to enter information, use the onscreen dialpad to enter your numeric responses.
Important: Voicemail Password – Virgin Mobile strongly recommends that you create a password when
setting up your voicemail to help protect against unauthorized access. Without a password, anyone who
has access to your phone is able to access your voicemail messages.
4. Once you have completed the setup process, return to the voicemail page (see step 1).
5. Tap the Welcome to Voicemail message on the screen to play a brief explanation of the
voicemail services.
Review Visual Voicemail
Visual Voicemail lets you easily access and select which messages you want to review.
1. Tap > > Voicemail.
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