Resetting network settings
Reset the network settings when you're having problems connecting HTC One A9s to your mobile
data or Wi-Fi network and Bluetooth devices.
1. From the Home screen, tap Settings Backup & reset.
2. Tap Network settings reset.
3. Tap Reset settings.
4. Tap Reset settings.
Resetting HTC One A9s (Hard reset)
If HTC One A9s has a persistent problem that cannot be solved, you can perform a factory reset
(also called a hard reset or master reset). A factory reset reverts the phone back to its initial state—
the state before you turned on the phone for the first time.
Factory reset will remove all data on your phone storage, including apps you've downloaded and
installed, your accounts, your files, as well as system and app data and settings. Be sure to back up
any data and files you want to keep before you do a factory reset.
1. From the Home screen, tap Settings Backup & reset.
2. Tap Factory data reset.
To also delete media and other data from your storage card, select Erase SD card.
3. Tap Reset phone.
4. Tap OK.
A factory reset may not permanently erase all data from your phone, including personal
information.
98 Sync, backup, and reset
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