Huawei B525S-65A User Manual

RBI CUSTOMER CONNECTION OFFLINE USER’S GUIDE
This Guide includes basic instructions which needs to be followed when internet
connection goes OFFLINE.
UBB customers have either B315 or B525 modem.
If the connection stops working, check the color of the MODE light (second light from
left) on the modem. For the internet to work, MODE light should be either Turquoise for
4G or Dark blue for 3G.
If the MODE light is RED, then follow the given instructions.
1. Turn the modem off from the wall power socket.
2. Remove the SIM card from the modem.

Huawei B525S-65A Specifications

General

Category	Network Router
Model	B525S-65A
LTE Category	LTE Cat 6
Max Download Speed	300 Mbps
Max Upload Speed	50 Mbps
GSM Bands	850/900/1800/1900 MHz
Wi-Fi Standards	802.11a/b/g/n/ac
Wi-Fi Frequency	2.4 GHz & 5 GHz
Recommended Users	Up to 64 devices
Phone Port	1 x RJ11
USB Port	1 x USB 2.0
External Antenna Ports	2 x SMA
Dimensions	163 mm x 52 mm x 226 mm
Weight	370 g
Storage Temperature	-20°C to +70°C
LTE Bands	B1/B3/B7/B8/B20/B38
UMTS Bands	B1/B8
Ethernet Ports	4
LAN/WAN Port	1
SIM Slot	Yes (Micro-SIM)
Operating Temperature	0°C to 40°C

Summary

Troubleshooting Offline Connection

Check MODE Light Status

Determine internet status by checking the modem's MODE light color (Turquoise/Dark Blue for working, RED for offline).

Power Cycle and SIM Card Removal

Turn off the modem, unplug from power, and remove the SIM card as initial troubleshooting steps.

Disconnect Antenna Cables

Carefully unscrew the external antenna cables from the modem's rear connector, one by one.

Reassemble and Power Cycle Modem

Access Modem Interface

Connect PC/laptop via Wi-Fi or LAN, then open a web browser to access the modem's IP address.

Modem Interface Management

Navigate to Login Page

Enter Login Credentials

Input the default username 'admin' and password 'admin' or 'rd54321' to log into the modem interface.

Record Diagnostic Parameters

Troubleshooting Slow Internet Connection

Firmware and Network Settings

Update Modem Firmware

Performance Testing and Support

Factory Reset Warning

Crucially, avoid factory resetting the modem as it erases all settings and incurs reconfiguration charges.

Contact UBB Helpdesk