Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
13.121 What is the Touchplus function? ........................................................................................................................... 55
13.122 How do I enable the Touchplus function? ............................................................................................................. 55
13.123 How do I use the touch areas in the upper part of the screen after I attach the touchplus film to my phone? ...... 55
14 System software......................................................................................................................... 56
14.1 Why does my phone fail to start up, repeatedly restart, or not respond when I press and hold the power button?... 56
14.2 Why does my phone run slowly when the battery level is low? ............................................................................... 56
14.3 Why does the game app run slowly? ........................................................................................................................ 57
14.4 Why does the system of my phone run slowly? ........................................................................................................ 57
14.5 Why is the app loaded slowly? ................................................................................................................................. 58
14.6 Why is the app in the folder loaded slowly? ............................................................................................................. 58
14.7 Why can't I disable the traffic monitoring function?................................................................................................. 58
14.8 Why are the suspend icons disordered after I restart my phone? .............................................................................. 58
14.9 Why doesn't the indicator blink when a notification is received during charging? ................................................... 58
14.10 Why is the screen suddenly zoomed in and a blue frame displayed around the screen? ........................................ 59
14.11 Why is there a blinking red frame on the screen? ................................................................................................... 59
14.12 Why does the screen display the clock only in certain area and what can I do if the touchscreen does not respond?
.......................................................................................................................................................................................... 59
14.13 Why is the calculator open after I unlock the screen? ............................................................................................. 59
14.14 How do I set a voice mailbox number?................................................................................................................... 59
14.15 How can I use the backup function in Settings? ..................................................................................................... 59
14.16 Why does my phone often prompt "XX app restricted from accessing location info"? .......................................... 60
14.17 How do I disable the traffic notification function? ................................................................................................. 60
14.18 How do I disable the permission prohibition notifications? ................................................................................... 60
15 Battery, charging, and power consumption ......................................................................... 61
15.1 What is my phone's temperature rise?....................................................................................................................... 61
15.2 Why does my phone generate heat when I am using it? ........................................................................................... 61
15.3 Why does my phone generate excessive heat when I watch videos? ........................................................................ 61
15.4 What can I do if my phone generates heat when I browse web pages? .................................................................... 62
15.5 What can I do if my phone generates excessive heat when I am playing games? .................................................... 62
15.6 Why does my phone generate excessive heat when I am playing songs? ................................................................. 62
15.7 Why does my phone generate excessive heat when I am making phone calls? ........................................................ 62
15.8 What can I do if my phone generates excessive heat? .............................................................................................. 63
15.9 Does my phone generate heat due to its poor quality? .............................................................................................. 64
15.10 Why does my phone generate excessive heat even when I am not using it? .......................................................... 64
15.11 Why does it take a long time to charge my phone? ................................................................................................. 65
15.12 Why does it take a long time to charge my phone when it is generating excessive heat?....................................... 65
15.13 Why does my phone sometimes repeatedly restart after it is connected to a charger and powered on? ................. 66
15.14 How do I save my phone's battery power? ............................................................................................................. 66
15.15 Will the indicator respond when my phone's battery level is less than 10%? ......................................................... 66
15.16 What can I do if my phone's standby time is short? ................................................................................................ 66
15.17 Why is my charger overheated when charging my phone? ..................................................................................... 67
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