Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
1.24 Why is the Wi-Fi function automatically turned on
after I turn if off?
Go to Settings > Wireless & networks > Wi-Fi. Then touch Advanced settings. Disable Scanning always available. Then,
check whether the problem is solved. If not, restart your phone.
1.25 Why can't my phone scan any Wi-Fi hotspot?
1. Check whether the hotspot name is hidden. In the router settings, cancel the hotspot
hiding function.
2. Use your phone to scan the hotspot near the router (3–5 meters).
3. If no hotspot is found, restart your phone. If the phone still fails to locate any hotspot,
you are suggested to make a hardware detection on your phone at the maintenance
center.
1.26 Why can my phone scan the Wi-Fi hotspot only near
the router?
You can restart your phone to check whether the problem can be solved. If the problem
persists, use another phone to scan the hotspot. If this phone can successfully scan the hotspot,
you are suggested to make a hardware detection on your phone.
1.27 Why can't my phone scan a certain hotspot but can
scan other hotspots?
You can restart the router first. If the phone still fails to scan the hotspot, perform the
following steps:
1. Check whether the router hides the SSID. For details about configuration on the router,
see the router User Guide.
2. Detect the frequency and channels set on the router. Channels 1, 6, and 11 of the 2.4
GHz network are recommended. If the router uses the 5 GHz frequency, channel 149 is
recommended.
3. Check whether the frequency of the router is set to 5 GHz. If yes, set the frequency of the
router to 2.4 GHz (only for the phones supporting 2.4 GHz frequency).
1.28 Why can't my phone scan any hotspot in other
countries?
The Wi-Fi configurations for phones vary by countries. You are suggested to use a local SIM
card and register with the local network.
(The specific country name is recorded for software modification).
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