20
Troubleshooting Common Faults
Possible Cause
Symptom
Solution
The indicator is
normal, but
charging cannot
be started.
The RFID card is faulty. Check whether the correct RFID card is used.
The mobile app is not connected to the
charger.
Check whether the network of the mobile phone is
enabled and whether the mobile phone is
successfully connected to the charger.
The car is turned on.
The charging connector is not properly
connected to the car.
Remove and replug the charging connector.
There are foreign objects in the charging
connector.
Check the charging connector. If there are foreign
objects, remove them. If the foreign objects cannot be
removed, replace the charging connector.
The charger status is abnormal.
charger 5 seconds later.
The charger is faulty.
The charging connector is abnormal. Replace the charging connector.
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