HuddleCamHD 10XA - Troubleshooting

Ver. 1.0 – 10/17
Troubleshooting________________________________________________
Problem
Cause
Resolution
There is no power to the
camera.
Power adapter is
disconnected from mains or
from camera.
Check the connection
between the camera, power
adapter, and mains. If
anything is disconnected,
reconnect it.
Camera will not connect to
the PC via USB
USB cable is bad.
Try new USB Cable
Camera connects sometimes.
Connect USB only after
camera has completely
booted.
Camera unable to pan, tilt,
and/or zoom.
Power adapter is
disconnected from mains or
from the camera
See Camera Power, above
Pan, tilt, or zoom range limit
was reached
Try to pan/tilt/zoom in the
other direction
Remote control not working
The “camera select” button
on the remote control is not
set to match the “IR address”
set on the camera dip switch.
Choose the correct “IR
select” number to match
camera settings (default
address 1).
Camera cannot be controlled
via VISCA.
The connection between the
PC and camera is incorrect.
Refer to USB connectivity
section of this manual.
Commands being sent are
incorrect.
Refer to VISCA section of this
manual.
The camera is not working at
all.
No response or image from
camera.
Disconnect power, and wait a
few minutes, then connect
the power again. Retry.