Basic Troubleshooting Instructions: eFloat Go 2.0
TG-EFLOATGO20BASICTROUBLESHOOTING-R00 - Last Revision 7/7/2023
Page 1 of 3
Customer Care
TROUBLESHOOTING INSTRUCTIONS
eFloat Go 2.0 Basic Troubleshooting
Product Line(s) eFloat Go 2.0
Required Parts None
Required Tools None
A. Reset Procedure
The reset procedure resolves most issues with table function:
1. Before resetting, check that the area around the table is clear so that it can
move without obstacles.
2. Hold the DOWN button on the hand switch until the display reads rst, which
indicates the start of the reset process.
3. Keep pressing the DOWN button until the desk reaches the lowest position
and bounces up. The display will show the current height.
4. Release the DOWN button to complete the reset process.
DOWN Button
This guide provides troubleshooting steps that may resolve or diagnose issues with product function.
A. Reset Procedure
B. Desktop Movement Troubleshooting
C. Programmable Hand Switch Error Code Troubleshooting
Additional Support
If the issue persists after following the troubleshooting actions in this guide,
contact Humanscale Support with the following information:
Humanscale Order/PO# Number
Issue Details
• Detailed description of the issue
• Photos/video of the issue
• Troubleshooting steps performed, including error codes, if applicable
Ship-to address (for shipment replacement parts, if necessary)
To Next Page
Need help?
General
