HunterDouglas Platinum Technology - Page 22

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Troubleshooting
Problem If you cannot resolve your problem with these
guidelines:
Solution Check the Troubleshooting section of the
Installation, Operation, and Care instructions for the
window covering.
If you still cannot resolve the problem, contact the
Hunter Douglas Customer Information Center at
1-888-501-8364.
Resetting a Window Covering
■ Alustra
®
Woven Textures
®
and Screen Shades
■ Applause
®
honeycomb shades
■ Designer Roller and Screen Shades
■ Duette
®
honeycomb shades
■ Luminette
®
Privacy Sheers and Modern Draperies
■ Nantucket
™
window shadings
■ Pirouette
®
window shadings
■ Pleated Shades
■ Silhouette
®
window shadings
■ Skyline
®
Gliding Window Panels
■ Solera
™
Soft Shades
■ Vignette
®
Modern Roman Shades
To clear all stops and reset the window covering:
1. Press and hold the manual control button for 6 seconds. The
window covering moves slightly (or “jogs”) to indicate that it
has been reset to factory defaults.
2. Close the window covering completely (this sets the CLOSED
motor limit).
3. Open the window covering completely (this sets the OPEN
motor limit).
The intermediate stop position is now cleared and the motor limits
are now reset.