E & OE Instructions Part number IN1141 Ed B
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© EUROHEAT DISTRIBUTORS (H.B.S) LTD. Nov 2006
Operational Problems
Blackened glass
The wood is too damp. Only use wood stored for at least 12 months under cover and with a moisture level not
exceeding 25%.
Insufficient intake of secondary air for the glass air wash.
Open sliding damper under the door (Monet, Monet H, Dali and HWAM 60)
or in the door (Beethoven, Beethoven H, Ravel, Vivaldi, Mozart and HWAM 30).
Smoke in the room when opening door
Open the door slowly, a few millimetres at first, then gradually to allow the pressure changes within the stove
to equal out.
Insufficient chimney draft. See the section on the chimney in the installation instructions or contact a chimney
sweep. Soot door leaking or dislodged. Replace or refit.
Never open the door when there are still flames on the wood.
Uncontrollable combustion
Faulty seal in door or ash pan. Fit new seal.
If there is an excessive chimney draft, it may be necessary to fit a draught stabilizer or a stabilizing cowl (See
installation instructions).
If the steel plates in the combustion chamber develop scales or become deformed, this is due to excessive heat
caused by over firing the stove. This can be caused by excessive chimney draught, incorrect operation of the stove
or incorrect fuel type, e.g. a petroleum coke based product. If over firing is evident contact your local retailer who
can advise you on the most suitable remedy.
Fulmination
A stove may sometimes give off a loud noise, and this is known as fulmination.
Most stoves will make a “ticking” sound when heating up and cooling down. In a few cases this normal ticking
will be replaced by a number of loud bangs. This is due to tension in the construction which is released during
heating and cooling and has no practical significance for the function of the stove and does not constitute a safety
risk or a fault in the construction of the stove.
In some cases it may be possible to remove this tension by allowing the stove to heat up very quickly.
Cracked glass
The glass in the stove door is a special ceramic glass that can stand extremely high temperatures, but it is
particularly sensitive to knocks and blows at high temperatures and when heating up and cooling down.
So if the door is closed with a bang or is subjected to knocks and blows in other ways, there is a high risk that
the glass will crack – typically at the corners where it is secured to the door.
If an accident should happen it is possible to order a repair kit containing glass, gaskets, etc., and instructions for
replacing the glass from your local retailer or directly from Euroheat.
White or opaque glass
If the glass becomes white and opaque and cannot be cleaned as normal, it may have been damaged.
The glass in the stove door is a special ceramic glass that can tolerate gentle flame impingement, however
fierce flames which are directed onto the glass will cause it to revert irreversibly to its original opaque state.
Never burn any manufactured wood based products bonded with adhesive such as chipboard, burn only natural
unadulterated wood as manufactured by nature and only smokeless fuels which have been approved for use in
an enclosed appliance.
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