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The communication signal strength
may be weak.
Make sure the terminal is within the
network coverage.
Both the cellular network and WLAN
are turned on, but the WLAN
Turn the WLAN off.
During receiving,
the voice is weak
or intermittent.
The communication signal strength
may be weak.
Make sure the terminal is within the
network coverage.
The volume level may be low.
The speaker may be blocked.
Clean the surface of the speaker.
The terminal fails
to detect the SIM
card.
The SIM card may be installed
improperly.
Remove and reattach the SIM card.
The SIM card may suffer from poor
contact caused by dirty or damaged
Clean the metal contacts.
cannot locate your
The terminal may not receive signals
due to unfavorable position.
Move to an open and flat area, and try
again.
The battery fails to
be charged.
The power adapter plug may suffer
from poor contact.
Unplug and re-insert the adapter.
The data cable connector may suffer
from poor contact.
Unplug and re-insert the cable.
If the above solutions cannot fix your problems, or you may have some other queries, please contact
your dealer for more technical support.