v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
01298001 No update data for processor 1.
1. Make sure that all microprocessors have the
same cache size (see “Configuration/Setup Utility
menu choices” on page 15).
2. Update the BIOS code again (see “Updating the
firmware” on page 13).
3. (Trained service technician only) Reseat
microprocessor 1.
4. (Trained service technician only) Replace
microprocessor 1.
01298002 No update data for processor 2.
1. Make sure that all microprocessors have the
same cache size (see “Configuration/Setup Utility
menu choices” on page 15).
2. Update the BIOS code again (see “Updating the
firmware” on page 13).
3. (Trained service technician only) Reseat
microprocessor 2.
4. (Trained service technician only) Replace
microprocessor 2.
01298004 No update data for processor 3.
1. Make sure that all microprocessors have the
same cache size (see “Configuration/Setup Utility
menu choices” on page 15).
2. Update the BIOS code again (see “Updating the
firmware” on page 13).
3. (Trained service technician only) Reseat
microprocessor 3.
4. (Trained service technician only) Replace
microprocessor 3.
01298005 No update data for processor 4.
1. Make sure that all microprocessors have the
same cache size (see “Configuration/Setup Utility
menu choices” on page 15).
2. Update the BIOS code again (see “Updating the
firmware” on page 13).
3. (Trained service technician only) Reseat
microprocessor 4.
4. (Trained service technician only) Replace
microprocessor 4.
84 IBM System x3850 Type 8864: Problem Determination and Service Guide
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