v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
163 Real-time clock error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, make sure that the
date and time are correct, and save the settings.
2. Reseat the following components:
a. Battery
b. I/O board
3.
Clear CMOS. See “I/O board internal connectors
and jumpers” on page 8
4. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
175 Bad EEPROM CRC#1.
1. Restart the server.
2. Update the BMC firmware (see “Updating the
firmware” on page 13).
3. Reseat the microprocessor tray.
4. (Trained service technician only) Replace the
microprocessor tray.
178 System VPD not available.
1. Restart the server.
2. Update the BMC firmware (see “Updating the
firmware” on page 13).
3. Reseat the microprocessor tray.
4. (Trained service technician only) Replace the
microprocessor tray.
184 Power-on password damaged.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the following components:
a. Battery
b. I/O board
3.
Clear CMOS. See “I/O board internal connectors
and jumpers” on page 8
4. Remove the battery for 60 minutes; then, reinstall
the battery and restart the server.
5. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
74 IBM System x3850 Type 8864: Problem Determination and Service Guide
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