v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
187 VPD serial number not set.
1. Set the serial number by updating the BIOS code
level (see “Updating the firmware” on page 13).
2. Reseat the following components:
a. I/O board
b. Optional Remote Supervisor Adapter II
SlimLine
3.
Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
188 Bad EEPROM CRC #2.
1. Restart the server.
2. Update the BMC firmware (see “Updating the
firmware” on page 13).
3. Reseat the microprocessor tray.
4. (Trained service technician only) Replace the
microprocessor tray.
189 An attempt was made to access the server
with an incorrect password.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.
289 A DIMM has been disabled by the user or
by the system.
Note: Make sure you re-enable the memory in the
Configuration/Setup Utility program. See, “Memory
problems” on page 93
1. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program and enable
the DIMM.
2. Make sure that the DIMM is installed correctly
(see “Memory module” on page 38).
3. Reseat the DIMM.
4. Replace the DIMM.
301 Keyboard or keyboard controller error.
1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable
keyboardless operation to prevent the POST error
message 301 from being displayed during startup.
2. Reseat the following components:
a. Keyboard
b. I/O board
3.
Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
Chapter 5. Diagnostics 75
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