126 IBM BladeCenter PS700, PS701, and PS702 Technical Overview and Introduction
After gathering the information, the service advisor automatically initiates a call to IBM. Upon
receipt of the information, IBM returns a service request ID, which is placed in the call home
activity log.
Figure 4-8 shows BladeCenter Service Advisor enabled to send alerts to both IBM Support
and a FTP/TFTP server. Service advisor can be tailored through the use of the Call Home
Exclusion List to specify specific call home events not to be reported.
Figure 4-8 BladeCenter Service Advisor
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