IBM DS8000

Storage unit location
The installer enters the storage unit location during the initial installation
of the product.
Product machine type and model number
Assigned by IBM at time of manufacturing.
Product serial number
Assigned by IBM at time of manufacturing.
Customer voice phone number
The phone number for customer voice contact.
LMC level of local storage server
The level of the licensed machine code (LMC) of your primary storage
unit.
LMC level of remote storage server
The level of the LMC of your secondary or backup storage unit.
Report time and date stamp
The time that this report was generated.
Problem ID
The problem ID that is assigned to this problem by the storage unit. The
service provider uses this problem ID to access detailed problem
information.
SRN/SRC
A detailed error code that the service provider uses.
Problem status
The problem status state.
Description
A description of the problem.
Additional message
Any additional information that is available.
Reporting resource
The coded resource name that the service provider uses during the repair
process.
Failure occurred
The date and time when the failure first occurred.
Last occurrence
The date and time the last occurrence was noted.
Failure count
The number of times that this failure occurred.
Presentation interval
The time between successive e-mail copies of this problem.
Remaining presentations
The number of additional times this e-mail notification will be sent.
Isolation procedure
A pointer to a special procedure in the online service information center.
Failure actions
Actions that the service provider can take.
172 DS8000 User’s Guide