Customer Support and Service
Chapter 8. Solving Computer Problems 8-17
• Using the preloaded operating system
• Using selected application software and games
• Tuning performance
• Installing device drivers remotely
• Setting up and using multimedia devices
• Identifying system problems
• Interpreting documentation
You can purchase this service for a single incident or multiple
incidents. For more information about purchasing Enhanced PC
Support, see “Ordering Support Line Services” on page 8-17.
Network and Server Support Line
Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple or complex
networks made up of IBM workstations and servers using major
network operating systems. In addition, many popular non-IBM
adapters and network interface cards are supported.
This service includes technical support for:
• Installing and configuring client workstations and servers
• Identifying system problems and correcting problems on the
client or the server
• Using IBM and non-IBM network operating systems
• Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents. For more information about purchasing Network and
Server Support, see “Ordering Support Line Services”.
Ordering Support Line Services
Enhanced PC Support Line and Network and Server Support Line
services are available for products on the Supported Products list.
To receive a Supported Products list:
• In the U.S.,
− Call 1-800-772-2227.
− Select the automated fax system option.
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