Machine
Type
Country or Region of
Purchase Warranty period
Types of
Warranty
Service
2679 All Parts and Labor - 4 years
Battery pack - 1 year
5
1
2686 US, Canada Parts and Labor - 1 year
Battery pack - 1 year
6
1
2687 US, Canada Parts and Labor - 3 years
Battery pack - 1 year
6
1
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as
described below. Warranty service may be provided by your reseller if
approved by IBM to perform warranty service. Scheduling of service will
depend upon the time of your call and is subject to parts availability. Service
levels are response time objectives and are not guaranteed. The specified level
of warranty service may not be available in all worldwide locations,
additional charges may apply outside IBM’s normal service area, contact your
local IBM representative or your reseller for country and location specific
information.
1. Customer Replaceable Unit (″CRU″) Service
IBM provides replacement CRUs to you for you to install. CRU
information and replacement instructions are shipped with your Machine
and are available from IBM at any time on your request. Installation of
Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation. You may install a Tier 2
CRU yourself or request IBM to install it, at no additional charge, under
the type of warranty service designated for your Machine. IBM specifies in
the materials shipped with a replacement CRU whether a defective CRU
must be returned to IBM. When return is required, 1) return instructions
and a container are shipped with the replacement CRU, and 2) you may
be charged for the replacement CRU if IBM does not receive the defective
CRU within 30 days of your receipt of the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the IBM Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by IBM.
IBM will provide you with a shipping container for you to return your
66 ThinkPad
®
T40 Series Service and Troubleshooting Guide
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