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Items Not Covered by Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.

Any technical or other support provided for a Machine under warranty, such as assistance via

telephone with “how-to” questions and those regarding Machine set-up and installation, will

be provided WITHOUT WARRANTIES OF ANY KIND.

Warranty Service

To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register

your Machine with IBM, you may be required to present proof of purchase.

During the warranty period, IBM or your reseller, if approved by IBM to provide warranty

service, provides without charge certain types of repair and exchange service to keep Machines

in, or restore them to, conformance with their Specifications. IBM or your reseller will inform

you of the available types of service for a Machine based on its country of installation. At its

discretion, IBM or your reseller will 1) either repair or exchange the failing Machine and 2)

provide the service either at your location or a service center. IBM or your reseller will also

manage and install selected engineering changes that apply to the Machine.

Some parts of IBM Machines are designated as Customer Replaceable Units (called “CRUs”),

e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for replacement by you.

You must return all defective CRUs to IBM within 30 days of your receipt of the replacement

CRU. You are responsible for downloading designated Machine Code and Licensed Internal

Code updates from an IBM Internet Web site or from other electronic media, and following the

instructions that IBM provides.

When warranty service involves the exchange of a Machine or part, the item IBM or your

reseller replaces becomes its property and the replacement becomes yours. You represent that

all removed items are genuine and unaltered. The replacement may not be new, but will be in

good working order and at least functionally equivalent to the item replaced. The replacement

assumes the warranty service status of the replaced item. Many features, conversions, or

upgrades involve the removal of parts and their return to IBM. A part that replaces a removed

part will assume the warranty service status of the removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features,

parts, options, alterations, and attachments not under warranty service.

Appendix C. Warranty information 57

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