FAQs
Bluetooth connectivity issues
Connection failed / Unable to connect
Please follow the troubleshooting steps below:
1. Please Please make sure that your iClever device and computer are within close proximity of
each other.
2. Try moving away at least 8 inches (20 cm) from metal and other sources of wireless signal.
3. Delete all Bluetooth connection records, turn Bluetooth off on the device and turn it back on
to refresh.
4. Connect again.
5. Try a different device to test.
Keystroke delay / Character repetition / Frequent disconnections
Please follow the troubleshooting steps below:
1. Restart your device and keyboard.
2. Charge the keyboard for 2 hours.
3. Check if there are any updates running in the background that may cause the delay.
4. Make sure your operating system (OS) is up to date.
5. Try on a different device to test.
6. Try moving away from metal and other sources of wireless signal:
Bluetooth Speakers, TWS, headphone, WiFi router, Computer power supplies, Strong WiFi signals,
Metal or metal wiring in the wall, any device that could emit wireless waves: Microwave, cordless
phone, baby monitor, wireless speaker, garage door opener.
Keyboard are not searched in the match list
Here are some troubleshooting tips to ensure that your iClever device is ready to connect:
1. Restart your Bluetooth device.
2. Make sure you are in Bluetooth pairing mode (the keyboard Bluetooth indicator will keep
flashing when you are in Bluetooth paring).
3. The pairing name may be shown as a keyboard icon (like 7B:08:22:19:27:B9).
4.
Remove the iClever previous connection records and pair it again.
To Next Page
Loading...
